Client Experience Support

vor 3 Wochen


Bern, Schweiz ROCKEN Vollzeit

Unser ROCKEN Partner besteht aus rund 20 Abteilungen und ca. 750 Mitarbeitern in der gesamten Schweiz. Das Unternehmen ist in der Retail Branche tätig und bietet als Arbeitgeber folgende Benefits: Interessante Tätigkeiten, attraktive Entwicklungsmöglichkeiten, flexible Arbeitsgestaltung sowie Homeoffice Möglichkeiten.

**Deine Rolle**:
Treten Sie in die Rolle des Client Experience Support (80-100%) ein und werden Sie zum direkten Ansprechpartner für unsere Kunden. Bei Reklamationen, technischen Fragen und Feedbackgesprächen stehen Sie an vorderster Front, um erstklassigen 1st-Level-Support zu bieten. Ihre Verantwortung reicht von der Bearbeitung der Kundenanliegen bis hin zur Sicherstellung höchster Kundenzufriedenheit.

Sie organisieren fachliche Unterstützung und halten unsere Kunden kontinuierlich über den Fortschritt informiert. Durch enge Zusammenarbeit mit anderen Abteilungen gewährleisten Sie effektive Problemlösungen und initiieren proaktive Maßnahmen zur Verbesserung der Kundenerfahrung, sei es durch Anpassungen im Plan oder vorbeugende Wartung. Werden Sie Teil eines Teams, das stets bestrebt ist, unseren Kunden ein herausragendes Supporterlebnis zu bieten

**Deine Verantwortung**:

- Initiierung proaktiver Verbesserungen für Kunden, wie Planogramm-Anpassungen und vorbeugende Wartung
- Arbeitet eng mit anderen Abteilungen zusammen, um effektive Problemlösungen sicherzustellen
- Sicherstellung der Kundenzufriedenheit durch erstklassigen **1st-Level-Support**:

- Direkter Ansprechpartner für Kunden bei Reklamationen, technischen Fragen, Beschwerden und Feedbackgesprächen
- Organisiert fachliche Unterstützung und hält Kunden kontinuierlich informiert
- ** Koordination **von Maschineninstallationen mit Kunden und beteiligten Abteilungen
- Inhaber von Kundenansprüchen und Anfragen von Anfang bis Ende

**Deine Skills**:

- Erfahrung im Remote-Client-Support oder in ähnlicher Servicefunktion
- Hohe Kommunikationsfähigkeit zur Deeskalation von Situationen
- Fliessend in den Landessprachen
- Hohes Produkt
- und Serviceverständnis von Selecta
- Schnelles Auffassungsvermögen
- Starke Serviceorientierung mit Kundenzufriedenheit als oberstem Ziel
- Aufgeschlossenheit gegenüber neuen Herausforderungen
- Vorzugsweise starkes technisches Verständnis (Maschinenkenntnisse, Kenntnisse in Systemen)
- Multitasking-Fähigkeiten

**Benefits**:

- ** Flexible Arbeitszeitgestaltung**:

- ** Gute Verkehrsanbindung und Erreichbarkeit**:

- ** Markt
- und Leistungsgerechte Löhne**:

- ** Attraktive Weiterbildungs
- und Entwicklungsmöglichkeiten**:

- ** Interessante und abwechslungsreiche Tätigkeiten/Projekte**:

- ** Internationales Umfeld**

**ROCKEN Jobs**:
**Profil erstellen**:
2 - 5 years



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