Roster - Assistant Examiner (Chinese, Japanese

Vor 2 Tagen

Geneve, Schweiz WIPO Vollzeit

Critères de l'offre

Description du poste

The World Intellectual Property Organization (WIPO), the global forum for intellectual property (IP) services, policy, information and cooperation, is looking for qualified applicants wishing to contribute to its distinctive mission of making IP work for everyone.

How do expressions of interest work?
- Contacting qualified applicants, regarding Assistant Examiner vacancies that match their profile and language requirements.

If you are an applicant with secondary education and a minimum of five years of related work experience, and have an excellent written and spoken knowledge in one of the languages listed below, we would like to hear from you.

1. Organizational context

a. Organizational Setting

b. Purpose Statement

c. Reporting Lines
As a member of a PCT Operations Team, the incumbent works under the supervision of the Team Coordinator.

2. Duties and responsibilities

**The incumbent performs the following principal duties**:
(b) Ensure high level of customer services to users and reply in a timely manner. Liaise with PCT users and authorities and provide follow-up as required.

(c) Carry out publication preparation and review work; ensure publication and re-publication work assignments are in final format for international publication within established deadlines; and inform Team Coordinator of delays or other issues.

(d) Participate in team meetings and provide input towards improving internal work processes and workflows.

(e) On request, participate in customer support on PCT electronic services.

(f) On request, participate in testing PCT electronic systems and tools.

(g) Keep abreast of and work in line with established work processes.

(h) Perform other related tasks as required.

3. Education and Experience requirements

Education

Essential
Completed secondary education.

Experience

Essential
At least five years of related work experience.

Desirable
Experience in customer service.

Other Requirements

Language

Essential
Excellent written and spoken knowledge of Chinese or Japanese or Korean, and a good knowledge of English.

Desirable
Knowledge of other PCT publication languages (Arabic, French, German, Portuguese, Russian and Spanish).

Job Related Competencies

Essential
Good IT skills for document processing, data management and data search.
Ability to work within the rules, regulations and procedures governing the area of work.
Client orientation, with ability to deliver high-quality client services.
Ability to work within pre-defined deadlines in an organized and logical manner while maintaining meticulous attention to detail.
Ability to work on own initiative and with a marked sense of teamwork and shared responsibility.
Ability to handle and protect confidential and sensitive data with integrity.
Excellent interpersonal skills and ability to maintain effective partnerships and working relations in a multicultural environment with sensitivity and respect for diversity.

Desirable
Knowledge of tools used for customer service, e.g. Verint or JIRA etc.
Ability to use different web browsers, e.g. Internet Explorer, Firefox, or Chrome etc.
Ability to use authentication tools, e.g. a digital certificate, an app or mobile phone for one-time password etc.

Organizational Competencies
1. Communicating effectively.
2. Showing team spirit.
3. Demonstrating integrity.
4. Valuing diversity.
5. Producing results.
6. Showing service orientation.
7. Seeing the big picture.
8. Seeking change and innovation.
9. Developing yourself and others.

**Core Values**:
WIPO's core values, shaping the future, working as one, acting responsibly and delivery excellence, reflect our aim to achieve an efficient, professional organization in the service of global public, which values diversity and treats all people with fairness, dignity and respect.

Additional Information

**Monthly salary (Net of tax)**: 6,464 CHF

Please refer to WIPO's Staff Regulation and Rules for detailed information concerning salaries, benefits and allowances.

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