Global CRM Tools Manager
Vor 3 Tagen
**Description**
**Our Company**
Since its founding in 1910, Hitachi has supported the development of society and the improvement of people's lives. Throughout the world, Hitachi Group employees exemplify outstanding teamwork that transcends the boundaries of geographical regions and business fields. Together, we share the Hitachi group identity and put it into practice worldwide.
With a mission to deliver the best experience to employees and customers you will be joining a global team setting the standard for excellence and innovation in Sales and Marketing.
**What you’ll be doing**
As part of the global Marketing & Sales (M&S) team you’ll have the opportunity to join a highly visible, strategically important team and support the M&S transformation through the development of the Hitachi One CRM.
Some of the responsibilities of this role include:
**Deployment, Applications and Systems**
- Establish and implement CRM related tools strategies that have an impact on business results, in alignment with business and IT organization objectives. Developing CRM M&S tools related roadmaps and regular updates as per the changing business scenarios
- Translates business objectives and requirements into workable plans and requirements documents for developing/enhancing the functionality and productivity of CRM related tools. Identifying which M&S areas could benefit the most from sale tools technology investments within CRM tool
- Collaborate with business partners to deliver business value through data management, analytics, and governance. Defines and prioritizes projects and workstreams. Manage integration and alignment between tools related projects
- Provide direction, leadership and/or influence for the development, implementation and continuous improvement of all systems working with internal teams and external partners to improve and/ or design new functionality to meet business needs.
- Conduct workshops to assess systems, policies, and procedures against standard benchmarks to identify opportunities for system and process improvements.
- Ensure deliverables meets company standards, compliance guidelines (Security, IT standards and IT Compliance)
- Proactively manage issues and risks and have a well-defined plan towards resolution/mitigation.
- Develop and maintain strong relationships with Internal/external partners and suppliers
- Review individual project plans and manage implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training, and on-time delivery within budget constraints. Oversee the management of tools project closure initiatives
- Provide governance & oversight of CRM tool delivery to ensure M&S goals or objectives are accomplished within approved time frame, scope, and budget
- Collecting and giving feedback on process and tool deployment success in the organization.
**People, Training and Change Management**
- Support the business and GAM-teams to enable a long-run structured and sustainable mind-set in the sales teams for improving the utilization of CRM in the M&S organization. Support driving and ensuring behavioural change accordingly
- Identify, drive, and support the sales tool deployment related trainings
- Develop plans for optimizing the function, or sub-function and the talents required in job area
**Safety and Integrity**
- Living core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business - be bold to do the right thing for yourself and others
**What you bring to the team**
We’re looking for a team player, who is motivated by delivering great work and the Hitachi vision. Some of the skills and experience we look for include:
- Demonstrable success in a role of similar seniority and truly global role in large and complex organisations
- Solid and excellence expertise in SFDC **plus** M&S related processes
- Proven track record of leading successful global digital transformation projects and strong business acumen skills.
- Understand core business processes and associated technical solutions and have experience as a management consultant.
- Cultural sensitivity and openness to work in a diverse international business environment across all time zone
- Knowledge of tools and practices in business improvement, change and project management.
- Solid collaboration and networking skills, and strong in building relationships - speak up and listen respectfully to others
- Requires excellent communication skills, analytical ability, strong judgment and management skills, and the ability to work effectively with IT and business,
- Excellent Communication and leadership skills. Good interpersonal skills to optimally communicate technical concepts to both technical and non-technical audiences
- Results orientated, self-motivated and driven, agile and learn from failures
- Ability to improve processes for higher busines
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