Change Manager
Vor 6 Tagen
**INTRODUCTION**:
For one of our clients, an international NGO based here in Geneva, we are looking for a:
**Change Manager**
Temporary mission - 100%
**ASSIGNMENT DESCRIPTION:
**DUTIES AND RESPONSIBILITIES:
Change Management Approach & Plans
- In alignment with the strategies and plans defined at program level, update and refine the project's change management strategy, sponsorship model and change plans.
- Ensure the project's change management plans remain relevant, continuously updating them, integrating inputs from the project team, and taking into account feedback from impacted groups and sponsors.
- Support the Project Manager and the sponsors by providing them with relevant information on change management best practices and provide them with timely input that can help inform the high-level decision-making and communication.
- Ensure that change risks, stakeholder resistance and engagement issues are identified and addressed on a ongoing basis and proactively suggest appropriate change management and communication actions.
- In coordination with the Program Management and the Project Management Office, ensure consistency with standard agreed practices, and proper sequencing of all change management actions, considering also other initiatives and operational priorities of the field.
- Prepare learning approach and plan actions, collaborating with the Learning & Development team, to ensure learning occurs in a timely and comprehensive manner.
- Plan for the change reinforcement and training refresh activity and support period following go-live.
Change Management & Communication Execution
- Conduct and update stakeholder analysis (including change readiness and impact assessments) andplan targeted approaches for the main stakeholder groups of the project.
- Help build sponsorship coalition and manage the change network across the organization.
- Organise required key stakeholder workshops, meetings and events, with the support of the Project
- Manager.
- Develop relevant content and materials for the projects, such as info kits, FAQs, presentations,
- newsletters, articles, infographics, and videos.
- Manage the intranet, publish content in internal social media and communities, to ensure stakeholder access to timely information about the project.
- Establish formal and informal stakeholder feedback mechanisms and ensure analysis.
- Together with the project team and L&D, ensure the design and development of relevant learning
- solutions (such as demos, training materials, e-learning solutions, and user guidance materials).
- Establish change reinforcement actions and plan the support necessary for around the go-live, and to
- ensure continuous change (in post-implementation phase).
**REQUIRED PROFILE:
**Background and experience**:
- Advanced University Degree in communication, change management, business administration or related
- field
- 10-12 years of relevant professional experience, working in an international, multi-cultural working
- environment
- Min 5 years in managing change in global change projects, involving high degrees of local ownership
- Change certification (PROSCI Change Practitioner or equivalent) is highly desirable
- Experience in communication, change management and learning (planning, design and development)
Profile and skills:
- Ability to creatively turn strategic orientations and challenges into pragmatic action plans, with willingness to also implement them concretely
- Strong interpersonal and relationship management skills, used to engaging with high-level stakeholders
- Project management skills and autonomy so able to manage delivery of work end-to-end
- Ability to address staff concerns and answer any questions or feedback in a supportive, authentic and transparent way
- Pedagogical abilities with ability to explain and present complex topics in a simple, engaging and concise manner
- Comfortable working virtually and using collaborative tools
- Exceptional writing skills in English. Good command of another language of (especially French or Spanish appreciated)
- Knowledge of a broad range of communication tools, with technical ability to produce outputs with high autonomy - experience in publishing / video editing software an asset
- Learning agility and ability to adapt, working in a fast-paced environment
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