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Group Leader Technical Support
vor 2 Wochen
Führung des Bereiches Technischer Support & Field Service und Weiterentwicklung eines serviceorientierten und reibungslosen Kundendienstes
- Leitung von Koordinations-Meetings im Bereich globaler Field Service und Sicherstellung der Zusammenarbeit mit unseren regionalen Plattformgesellschaften
- Überwachung und Koordination des technischen Supports in Koordination mit den Projektleitern
- Konzept und Initiieren von Verbesserungsmassnahmen
- Konzept und Umsetzung von Trainings und Cross Trainings des Field Service
- Koordination von Briefings und Debriefings der Servicetechniker und die Weiterleitung von Kundenfeedbacks an interne Ansprechpartner/Teams
- Ihr Rucksack ist gefüllt mit einer technischen Grundausbildung sowie einer kaufmännischen Weiterbildung und Sie haben mind. fünf Jahre Erfahrung in einer internationalen Serviceorganisation, von Vorteil im Maschinenbau
- Sie sind lösungsorientiert, verantwortungsbewusst und der Kunde steht bei Ihnen im Fokus
- Sie haben Freude an einer Zusammenarbeit mit verschiedenen Kulturen
- Mehrjährige Erfahrung mit den SAP Modulen SD (Sales & Distribution) und Customer Service sowie fundierte MS-Office Kenntnisse
- Sie verfügen über fliessende Deutsch
- und Englischkenntnisse
- Jede weitere Sprache ist ein Plus
- Verantwortungsvolle und vielseitige Aufgaben in einem kleinen und dynamischen Team
- Hoher Handlungs
- und Gestaltungsspielraum
- Flexible Arbeitszeiten mit der Möglichkeit vom Home Office aus zu arbeiten
- Topmodernder Arbeitsplatz mit Sonnenterrasse und nahegelegenen Sportmöglichkeiten
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