Customer Experience Manager

Vor 2 Tagen


Le Landeron, Schweiz Rollomatic SA Vollzeit

VOTRE MISSION:

- Superviser le suivi des clients : recueillir et analyser leurs besoins et mettre en œuvre des
mesures d’amélioration appropriées
- Suivre et développer des indicateurs de performance du service
- Développer nos processus du support client et participer à leur déploiement auprès notre
réseau mondial.
- Remonter les informations pertinentes/blocantes auprès des différents services concernés
(technique, produit, SI)
- Coaching, encadrement et développement d’une équipe de 12 collaborateurs (Spare
Parts et Hotline Customer Support)
- Soutien à notre réseau de filiales et d’agences en Asie et aux
Type d'emploi : Temps plein


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