Customer Support
vor 3 Wochen
**Responsibilities**:
**Finastra: who are we?**
Formed in 2017 by the combination of Misys and D+H, we provide the broadest portfolio of financial services software in the world today: spanning retail banking, transaction banking, lending, capital markets and treasury. We are the third largest FinTech Company in the world.
**Who are we looking for?**
As part of our Project Management Team based in Baden, Switzerland, we are looking for an experienced, motivated and self-directed Technical Project Manager who is looking forward to working in a dynamic team and be part of a successful and multicultural organization.
**Customer Support / Customer Care**:
**Responsibilities & Deliverables**:
**Required Experience**:
- Qualified customer support in an international environment in the areas of SIC/euroSIC, SECOM, SWIFT and transaction filters in our 'ServiceBureau'
- Receiving, processing and solving 1st-level customer inquiries
- Coordination and escalation to 2nd level support;
- Classify, edit and document tickets and pass them on to 2nd or 3rd level support
- Bug detection and support of the product development in the analysis and solution finding of problems
- Maintenance of the ticket system
- Participation in regular shift work (mornings/evenings) and on-call service (picket)
**Required Experience**:
- Banking experience in payment transactions
- First experience in back office / customer support
- Knowledge of payment transactions such as SIC/euroSIC, SECOM and SWIFT is a plus
- Customer and solution-oriented mindset and good communication skills
- Quick comprehension, analytical thinking skills and the ability to recognize complex relationships
- Swiss German at native level, good knowledge of English (French an advantage)
- Flexibility in terms of working hours
- Ability to work independently
**What will work well with our team?**
- We take a pragmatic approach to our work in an environment that blends fun with professionalism
- Good communication skills and easy-going manner
- We strongly believe in a team with great attitude and positive mindset working in an open and collaborative culture
- Passion to produce great quality software and seeing innovation ideas coming quickly to market
- Understanding of FinTech environment/software products
**What we offer**:
A challenging and interesting role in an international, matrix-structured and dynamic corporate environment. This is your chance to join a highly innovative team in a global environment with a potential for development. You will encounter a friendly atmosphere with an entrepreneur mentality. We offer you a permanent employment with a competitive package.
**Interested?
-
Technical Client Support Advisor
vor 2 Wochen
Baden, Schweiz Finastra USA Corporation Vollzeit**Responsibilities**: **Finastra: who are we?** Formed in 2017 by the combination of Misys and D+H, we provide the broadest portfolio of financial services software in the world today: spanning retail banking, transaction banking, lending, capital markets and treasury. We are the third largest FinTech Company in the world. **Who are we looking for?** As...
-
Customer Service 100% in Baden AG
vor 3 Wochen
Baden, Schweiz Casino Davos AG VollzeitCasino Davos AG / Casino 777 is looking for you!We are searching for new team member to join our Customer Service Team in Baden AG (100%), starting from May 2025.Are you interested in a dynamic and exciting work environment?Looking for a new challenge or considering a career change? Do you enjoy interacting with people and have a knack for providing...
-
Payments Technical Support Specialist
Vor 5 Tagen
Baden AG, Aargau, Schweiz FINASTRA Switzerland GmbH VollzeitOur company is seeking a skilled and experienced Technical Customer Support Specialist to join our team in Baden AG. In this role, you will be responsible for providing first-level support to our clients, leveraging your expertise in SWIFT and SIC/euroSIC systems, as well as your deep understanding of financial messaging protocols.Responsibilities:Serve as...
-
Payments Technical Support Specialist
Vor 5 Tagen
Baden AG, Aargau, Schweiz FINASTRA Switzerland GmbH VollzeitOur company is seeking a skilled and experienced Technical Customer Support Specialist to join our team in Baden AG. In this role, you will be responsible for providing first-level support to our clients, leveraging your expertise in SWIFT and SIC/euroSIC systems, as well as your deep understanding of financial messaging protocols.Responsibilities:Serve as...
-
Vip/premium Support Coordinator Hq/ch
vor 3 Wochen
Baden, Schweiz ABB Vollzeit**VIP/Premium Support Coordinator HQ/CH (80-100%)**:** Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and...
-
Infrastructure Support Specialist
Vor 6 Tagen
Baden AG, Aargau, Schweiz Finastra VollzeitAbout Finastra:Finastra is a multinational company that combines the strengths of Misys and D+H, offering a wide range of financial services software solutions. With a presence in over 40 countries, we serve customers across retail banking, transaction banking, lending, capital markets, and treasury.This role requires a motivated Technical Application...
-
Sachbearbeiter Customer Service
vor 3 Wochen
Baden AG, Aargau, Schweiz M&E Personalberatung AG VollzeitUnser Kunde, ein führendes Unternehmen im Bereich der Medizintechnik, bietet spezialisierte Dienstleistungen und hochwertige Produkte für medizinische Fachpersonen. Mit einem starken Fokus auf individuelle Lösungen, technischem Support und umfassenden Fachkompetenzen stellt das Unternehmen sicher, dass seine Kunden stets die besten Werkzeuge und...
-
Country Trade Compliance Manager
vor 1 Woche
Baden, Schweiz ABB Vollzeit**Country Trade Compliance Manager (CTCM) (80-100%)**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and...
-
Product Support Engineer Imaging HW, Baden
vor 4 Wochen
Baden, Schweiz TN Switzerland VollzeitTogether, we can beat cancer.At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.We are part of an incredible community of scientists, clinicians, developers, researchers,...
-
Manager - Digital Operations (M/F)
vor 2 Wochen
Baden, Schweiz GE Gas Power Vollzeit**Job Description Summary**: Join our team in Switzerland! The Manager - Digital Operations (Regional Site Operations Leader) will innovate what and how we deliver technology and services to GE Gas Power sites and customers within the EU Central region. This role will manage site and customer operations and execute on prioritized initiatives for Gas Power...
-
Service Coordinator
vor 2 Wochen
Baden, Schweiz ABB Vollzeit**Service Coordinator (80 - 100%)**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB...
-
Application Engineering Technical Leader
vor 3 Wochen
Baden, Schweiz GE Gas Power Vollzeit**Job Description Summary**: Join our Customer Applications Engineering team! You will be driving and coordinating engineering activities of our team responsible for service offerings and upgrades for our gas turbine installed base. **Roles and Responsibilities** - Provide Technical Leadership to the Europe (EU) GE Services Application Engineering (AE) team...
-
Service and Contract Administrator
vor 1 Woche
Baden, Schweiz Waters Corporation VollzeitOverview: We are seeking a Service and Contract Administrator to support the very successful growth of our businesses across Switzerland, Germany, and the EU South. The Service and Contract Administrator will ensure the highest customer satisfaction by the timely response to customer requests and follow-up, support field engineers, and work very closely with...
-
Baden, Schweiz Accelleron VollzeitIn this position your main challenges will be: working in a global set-up configuration including cultural diversity, customer experience with integrating an extraordinary customer experience mindset, managing and handling demanding customers in a changing technology environment. Your responsibilities: - Develop and maintain customer relationship up to...
-
Manager, Application Engineering
vor 2 Wochen
Baden, Schweiz Accelleron VollzeitAt Accelleron, we go further. Building on the heritage of more than 100 years as ABB Turbocharging, you will join a team of true experts in an exciting international environment that share a commitment to excel, to be a trusted partner in supporting our customers in the gradual change towards sustainable industries with innovative technology, expertise and...
-
Field Operations Manager
vor 2 Wochen
Baden, Schweiz Linxon Vollzeit**Job Title**:Field Operations Manager** **Location: Baden, Switzerland** Join us and you’ll join one of the Europe’s largest construction, engineering, and infrastructure companies. As a Field Operations Manager, you’ll be part of a team that’s doing incredible things - for ourselves, for the built environment around us, and for a truly...
-
Field Operations Manager
vor 2 Wochen
Baden, Schweiz Linxon VollzeitJob Description Job Title: Field Operations Manager Location: Baden, Switzerland Join us and you’ll join one of the Europe’s largest construction, engineering, and infrastructure companies. As a Field Operations Manager, you’ll be part of a team that’s doing incredible things - for ourselves, for the built environment around us, and for a truly...
-
Field Operations Manager
vor 2 Wochen
Baden, Schweiz Linxon VollzeitJob Description Job Title: Field Operations Manager Location: Baden, Switzerland Join us and you’ll join one of the Europe’s largest construction, engineering, and infrastructure companies. As a Field Operations Manager, you’ll be part of a team that’s doing incredible things - for ourselves, for the built environment around us, and for a truly...
-
Field Service Engineer I, Baden
vor 3 Wochen
Baden, Schweiz TN Switzerland VollzeitSocial network you want to login/join with:Are you looking for an impactful role for a fast-growing company that helps advance science and human well-being?Would you like the freedom of being field based where no day is the same and you get the opportunity to become a trusted advisor to our customers?Are you looking for lots of opportunities to grow,...
-
Global Product Manager
vor 3 Wochen
Baden, Schweiz ABB Vollzeit**Global Product Manager - Remote Assistance Services**:** Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and...