Visa Centre Agent

Vor 4 Tagen

Geneve, Schweiz TLScontact Vollzeit

TLScontact is looking for an _one-year full-time_ **Visa Centre Agent in Geneva **(CH), starting asap (flexible).

Agent has the responsibility for handling Visa Applications in accordance with company processes.

Your Key Responsibilities will be:

- Handling day-to-day Visa Applications in line with our Client processes :Greeting Visa applicants and answering their questions
- Collecting bio-metric data (picture & finger-print)
- Proposing & selling "Added Value Services" (AVS) to our Visa applicants according to their needs (courier services, premium services etc )
- Providing a first-class service and a positive customer experience
- Flagging to Management situations or issues that may give rise to concern
- Supporting continuous improvement initiatives within the Visa centre

Essential Requirements:

- Fluent in English and in French
- An other language is a plus
- Experience in a face-to-face customer service role
- Working in a fast-paced and at times highly pressured environment
- Experience in an international environment

What we offer:

- Salary (full time): 4'160 CHF monthly gross
- Fixed-term contract of 1 year
- Sales bonus: Opportunity to earn up to 15% monthly based on collective team performance
- A diverse and multicultural environment within a global organization

Recruitment steps:
Type d'emploi : 100%, CDD
Durée du contrat : 12 mois

Salaire : CHF4'160.00 par mois

Programmation:

- Du Lundi au Vendredi

Question(s) de présélection:

- In 3 sentences (max), what is your main motivation for this position?

Expérience:

- Customer service: 1 an (Exigé)

Langue:

- English (Exigé)
- French (Exigé)

Lieu du poste : In person

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