German Speaking Ambassador
Vor 7 Tagen
Explora Journeys is a vibrant, cosmopolitan, European luxury brand, imagined in the heart of Swiss Hospitality and luxury in Geneva. Leveraging our parent company MSC Group's hundreds of years of maritime expertise, our fleet of six ships (currently in the pipeline) are being built and designed differently and uniquely that will transform and redefine the cruise experience, creating a category of its own, appealing to the next generation of luxury traveller’s.
This role is for passionate, enthusiastic and friendly guest experience individuals who enjoy being part of a dynamic team, learning new skills, and a keen desire to make a difference while contributing to the future of a start-up brand.
We Offer On site, Hybris or remote work arrangements. You can be based anywhere in Switzerland.
- Minimum of 1 year of experience in a contact centre is highly desired.
- Fluent in oral and written German and English. French is a plus.
- Comfortable using IT systems daily, knowledge of Versonix Seaware and Salesforce is an advantage.
- Previous experience within the Luxury, Travel, and Hospitality sector is an advantage
- A genuine knowledge and interest in global travel destinations.
- Books all aspects of the guest journey including but not limited to cruise itineraries, destination experiences, pre\/post travel inquiries.
- Supports the Global Sales Organisation by building strong relationships with our Travel Advisor and Guest community.
- Uses technology systems, Salesforce, Versonix Seaware to deliver personalised guest experience.
- Provides feedback on the quality and efficiency of customer support processes and be able to suggest enhancements when they see fit.
VISA REQUIREMENTS (if any)
EU passport or right to work in SwitzerlandPart of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises' fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet's average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises' fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide.
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