Key Account Manager, 80-100%

vor 1 Woche

Home Office, Schweiz Adfinis AG Vollzeit

Adfinis drives digitalization with open standards and technologies, shaping a world of innovative, sustainable and resilient IT solutions based on trusted Open Source technology to unlock the full potential of our customers.

As our company grows, we are looking for a Key Account Manager to join our sales team, who will be responsible for strategic accounts and ensure that these accounts run smoothly to drive sustainable customer loyalty.

The Key Account Manager works with Sales Engineers, Solution Architects and Service Managers to ensure that customer needs are met and that customers receive the best possible sales support. With a deep understanding of industry standards, the Open Source market and its players, and emerging technology developments, they provide strategic-level advice to high-level customers.

Tasks
- Customer Relationship Management: Building and maintaining strong relationships with key accounts. This includes initiating regular meetings and follow-ups, resolving any issues that come up, providing updates on new products or services, and ensuring overall customer satisfaction.
- Strategic Planning: Developing and implementing action plans to meet the needs of key accounts and achieve the company's business objectives. This includes setting and meeting targets for revenue, customer satisfaction, or product adoption for each key account.
- Negotiations: Leading negotiations on contract terms, pricing and agreements to achieve a win-win situation for both parties. This includes preparing for negotiations, actively participating in negotiations, and ensuring that agreements are implemented as planned.
- Value-Based Selling: Clearly communicating the value of our products or services to key accounts. This includes presenting case studies, ROI analyses, and strategic plans to demonstrate how the company's offerings align with the customer's goals and add value to their business.
- Account Development: Identifying opportunities to expand business relationships with key accounts. This includes identifying cross-selling and up-selling opportunities, renewing contracts, and finding new areas of collaboration.

**Requirements**:
Hard Skills and Expertise
- Account Development Skills: Expertise in identifying and seizing opportunities for business growth and a strong understanding of sales strategies and tactics.
- Value-based Selling Skills: Ability to clearly express the value proposition of our products or services and to sell that value to key accounts.
- Business analysis Skills: Ability to analyze market trends and customer information to inform business decisions and convert complex data into clear insights.
- Product Knowledge: Willingness to build an in-depth understanding of Adfinis' products and services and the ability to adapt them to meet customer needs.

Soft Skills
- Customer Orientation: Ability to deliver high-quality services and solutions to customers that meet their needs and expectations while aligning with the company's goals and interests
- Influencing: Ability to willfully make an impact on others by persuading, convincing, and negotiating in order to gain agreement and commitment for an idea, decision, or course of actionStakeholder Management: Ability to effectively engage with individuals or groups, both inside and outside the company, who have a vested interest in one's work, in order to align mutual efforts toward common goals
- Expectation Management: Ability to communicate and align expectations effectively with stakeholders, ensuring that all parties involved understand what is expected of them and what they can expect in return
- Communication: Ability to convey clear and effective messages to different audiences, use appropriate channels and methods for different situations, and achieve a shared understanding among all involved parties
- Planning and Organization: Ability to anticipate, prepare, and establish a systematic course of action to achieve goals and objectives while ensuring the effective and efficient use of available resources

**Benefits**:

- Competetive Salary and Benefits: We offer a transparent compensation model with a generous fixed base salary, a 40-hour work week, and 5 weeks paid vacation.
- Well-Established Sales and Marketing Processes: We have effective, efficient, and thoroughly documented sales and marketing processes that allow our sales team to focus on the tasks that really matter.
- Attractive Working Environment: We're a value-driven, owner-operated company with an informal atmosphere, direct and uncomplicated communication, and short decision-making paths.
- Great Flexibility: Whether you prefer full-time or part-time work, in-office or remote options: We will find a work arrangement that fits your situation.
- Open Source Culture: Transparency, collaboration, and community not only shape our technology choices and business model but also define the very core of our company's identity.
- Growth and Training: We are committed to our

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