Technical Key Account Manager

vor 6 Monaten

Home Office, Schweiz Gelato Vollzeit

Gelato is an all-in-one Ethereum Rollup as a Service Platform built without limits. Designed to be super-fast, incredibly secure, and infinitely scalable, Gelato rollups allow anyone to build and deploy their fully serviced Layer 2 chains on Arbitrum, Optimism, Polygon, Celestia and more at a pace natively integrated with Web3's favorite tools and services like Etherscan, The Graph, Pyth, Layer Zero and many more launching a production-ready web3 development environment from the Genesis block.

**Position Summary**:
**Key Responsibilities**:

- Account Management: Maintain and develop relationships with key accounts, ensuring their ongoing satisfaction and success with our products and services.
- Upselling and Cross-selling: Identify opportunities for upselling and cross-selling additional services and solutions to drive revenue.
- Technical Liaison: Act as the primary point of contact between the client and our technical teams, translating technical requirements and ensuring clear communication.
- Customer Support: Provide after-sales support to key accounts, troubleshooting issues and ensuring timely resolution in collaboration with the support and technical teams.
- Strategic Planning: Develop and implement account plans that outline short
- and long-term strategies for client growth and retention.
- Feedback Loop: Gather and relay customer feedback to the product development team to drive continuous improvement of our offerings.
- Performance Metrics: Monitor and report on key account performance metrics, identifying areas for improvement and growth.

**Requirements**:

- Minimum of 3 years experience in key account management or a related role in the SaaS API industry.
- Understanding of Web3 infrastructure, especially pertaining to the RPC business.
- Strong technical know-how and the ability to understand and discuss Web3-specific software services and technical solutions with clients in the Web3 space.
- In-depth understanding of Web3 including DeFi and Rollups.
- Experience with CRM software like Hubspot or Salesforce.
- Excellent communication and interpersonal skills.
- Problem-solving mindset with a focus on customer satisfaction.
- Bonus: Coding Experience.
- Bonus: Worked in Web3 before for at least 1 year.

**Benefits**

What we offer:

- Small, fully remote team with an office in Zug, Switzerland
- Build the next generation of decentralised tech & become the infrastructure of the most promising dApps on Ethereum
- Generous token vestings paid in the network’s native $GEL token
- Worldclass Investors - We are backed by the community, including industry leading experts such as DragonFly Capital, ParaFi, IDEO, GalaxyDigital, IOSG, Gnosis, and the two largest Venture DAOs (The LAO, Metacartel Ventures)

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