Manager Client Services Projects
vor 3 Wochen
Customers globally rely on our extensive range of products and services—
from life-saving medicines to lab essentials to next-generation instruments. Our Operations team leverages our PPI (Practical Process Improvement Business System) to manufacture and produce these products and continuously improve productivity and quality all while contributing to our Mission - to enable our customers to make the world healthier, cleaner and safer.
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $50 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
**Manager Client Service Projects / Team Leader**
The **Team Leader** has leadership responsibilities and is accountable for the actions of the project managers and project support associates. They work closely with the project management team to ensure timely delivery of clinical supplies projects. They establish and implement appropriate processes to support productivity enhancements. While team leaders will not have day-to-day project management accountability for a project (s), they will have portfolio oversight of their team’s client base to ensure client expectations are being met and the business is delivering consistently across clients.
**Your Responsibilities**:
- Develops, mentors and performs annual reviews for Project Managers, Associate Project Manager and Project Support Associates. Develops Performance Improvement Plans when vital.
- Establishes Goals for direct reports in accordance with company initiatives and vision.
- Leads the portfolio of projects and clients handled by the project management team and is responsible for the accurate and consistent execution of customer projects for own assigned customers as well as all new customers.
- Provides support for customer issues related to studies for which PMs and APMs are responsible when those parties resolve issues must be brought up.
- Identifies, develops and implements process improvements to improve overall efficiency and productivity of the project management team.
- Handles all personnel issues, timecard maintenance, PMDs and job descriptions as the need arises for support associate(s).
- Participates in sales and marketing activities such as customer and/or study kickoffs, teleconferences, customer visits, audits, estimates and quotations with Sales and other FCS personnel.
- Initiates the involvement of appropriate departments and maintains continuous communication with those departments.
- Provides training, including system training and SOP training on regular basis.
- Applies Good Manufacturing Principles in all areas of responsibility.
- Demonstrates and promotes the company vision.
**Your Qualifications**:
- Excellent interpersonal, planning, verbal, written and numerical skills with the ability to analyze and define solutions and handle multiple tasks to meet deadlines.
- Strong and effective communicator with the ability to effectively present information and respond to questions from groups of managers and clients.
- Ability to develop strong customer leadership skills; proactively anticipates, understands, and responds to the needs of clients to meet or exceed their expectations.
- Ability to learn and master all internal systems associated with projects (i.e. Salesforce, GPMS, Trackwise).
- Requires accredited college, university or recognized professional degree, preferably in a health-related field.
- 2+ years of successful experience in project management as a Project Coordinator.
- strong interpersonal and communication skills to include meaningful relationship building.
- Validated experience with customers in a dynamic environment.
- Excellent communication, social skills and project co-ordination skills.
- Proficiency in appropriate project planning tools e.g. Microsoft Project to communicate achievements and critical path activities and responsibilities.
- Depth understanding of clinical trials.
- Understanding of Project Management concepts.
- Prefer Certification in Project Management by a recognized institution in project management.
**Our Offer**:
You can expect a multi-layered job in a dynamic and international environment. A culture in which you live integrity, intensity, involvement and innovation. A well-founded induction and task-specific training are a matter o
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