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Head of Food
vor 3 Wochen
Contract Type: Open-ended- Location: Lausanne, CH**About IMD**
The Institute for Management Development (IMD) is an independent academic institution with Swiss roots and global reach, founded more than 75 years ago by business leaders for business leaders. Since its creation, IMD has been a pioneering force in developing leaders who transform organizations and contribute to society.
Based in Lausanne (Switzerland) and Singapore, IMD has been ranked in the Top 3 of the annual FT’s Executive Education Global Ranking for the last nine consecutive years and in the top five for 17 consecutive years. Our MBA and EMBA programs have repeatedly been singled out among the best in Europe and the world.
We believe that this consistency at the forefront of our industry is grounded in IMD’s unique approach to creating “Real Learning. Real Impact”. Led by an expert and diverse faculty, we strive to be the trusted learning partner of choice for ambitious individuals and organizations worldwide. Our purpose is “Challenging what is and inspiring what could be, we develop leaders who transform organizations and contribute to society.”
- To reinforce our team, we are looking for a_
**Head of Food & Beverage**
**The Job's Mission**
To be successful in this role, you’ll need management skills and experience in both front and back of the house. Key will be the collaboration with the Director of Operations and the Head Chef to oversee and optimise the dining experience.
Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences measured through the various evaluation metrics.
**Key Accountabilities & Activities**
- Help coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction an overall average of 4.5 in program evaluations
- Respond efficiently and accurately to customer complaints
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity.
- Estimate future needs for goods, kitchen utensils and cleaning products
- Along with the Chef, Ensure compliance with sanitation and safety regulations.
- Manage the restaurant’s communication.
- Control operational costs and identify measures to reduce both food and financial waste.
- Create reports to monitor costs and performance.
**Competencies and skills**
- Proven work experience as a Restaurant (General) Manager, Hospitality Manager or similar role in the F&B industry
- Proven customer service experience as a manager
- Extensive food and beverage (F&B) knowledge
- Familiarity with restaurant management software like Zen Chef
- Strong leadership, motivational and people skills
- Acute financial management skills
- BSc degree in Business Administration; hospitality management or culinary schooling is a plus
- Fluency (written and oral) in English.
**How to apply**
A valid Swiss work permit or Swiss or EU-25EFTA citizenship is required for this position.
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