Digital Community Relations Manager

Vor 2 Tagen


Basel, Schweiz MCH Vollzeit

Job ID 542

**Your responsibilities**:

- Gallery Relations Development_
- Establish and maintain exclusive relationships with top customers
- Support the customers in understanding the marketplace opportunities, payment modalities and after sales processes
- Manage and oversee the communication and marketing flow towards the top customers
- Digital Product Development_
- Customer-centric development of solutions for specific needs of the customer, together with internal departments and service providers
- Gathering of customer feedback for continuous improvement of the product as well as internal processes
- Operations Management_
- Managing gallery accounts and overseeing the operational setup of customer accounts
- Supporting the customer registration process to the Marketplace
- Supporting the customer service during and after the sales process

**Your profile**:

- Stellar customer attitude, strong focus on customer needs
- Professional experience within the art industry, preferable within a digital platform and/or gallery context
- Experience in marketplace sales or account management is a plus, as well as a proven success record of client acquisition and retention
- Comfortable managing communication and outreach
- Excellent communication skills
- Excellent language skills in English. Additional languages desirable (i.e. German, French, Spanish, Asian languages)

**Your employer**:

- The MCH Group is a leading international live-marketing company with a comprehensive services network spanning the entire exhibition and event market
- We develop traditional trade fairs to modern platforms and communities.
- Our exhibition portfolio includes around 90 own and guest exhibitions, and we complete around 1800 projects worldwide each year
- Our nearly 700 colleagues are active all over the globe

What to expect? Flexible working hours, a modern infrastructure, good social security, appealing benefits and a dynamic environment. You will find more information on the MCH Group here.


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