Operational Program Lead

vor 2 Wochen


Schweiz Allegis Global Solutions Vollzeit

Company Description

Allegis Global Solutions is founded on a culture that is passionate about transforming the way the world acquires talent by delivering client-focused solutions that make a difference for businesses worldwide. From refining how you manage your contingent workforce to strengthening your employer brand to recruit top talent, our integrated talent solutions drive the business results you need.

As an industry leader, we draw upon decades of experience to design innovative tools, products and processes. We develop competitive practices that position organizations for growth and we deliver the insight needed to succeed in today’s global marketplace.

**Job Description**:
The Operational Program Lead will join a highly motivated team that is striving for excellence and is looking for a new teammate that is completing the global function and shares our passion and high standards. The team works flexible, independent and foster a flat team structure that allows everyone to contribute the same and more.

In your role you will be the counterpart of the Contingent Workforce Service Center representing the client view and deputizing the Head of External Workforce Management Operations. You are responsible to ensure seamless contract extension throughout the year in close collaboration with procurement and internal business partners. You facilitate and manage the various processes to ensure best in class service. The Operational Program Lead is the Subject Matter Expert in our function and well connected throughout the organization.

**Responsibilities**
- Management of Managed Service Provider, representing the client including Ownership of SLA/KPIs
- Ownership of Operational Process and Change Management across function
- Operational SME for External Workforce Lifecycle Management program globally
- Leads Quarter End/Year End extension/renewal process in conjunction with Procurement
- Leads operational program expansions and improvements including creation of processes
- Overarching responsibility for development and roll out of the training program
- Know your client/stakeholders and take ownership/action in case problem solving or change management is required
- Inform/train Business stakeholders and/or Service Center to address potential issues/latest updates
- Ensure up to date Operational Procedure Manual

**Qualifications**:

- Leadership and Operational Management experience
- Excellent analytical and pragmatic problem-solving skills
- Understanding the E2E process to drive best in class Process and Change Management
- Project Management
- Great communication skills on different management levels
- Presentation skills and ability to teach others
- MS Office - advanced skills in Excel & Power-point
- German speaking - fluent/native with good level of Business English

Additional Information

See what it’s like to work at AGS by searching #LifeAtAGS on any social network.


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