Vip Support

vor 5 Monaten

Geneve, Schweiz Sword Services Vollzeit

We are looking for a talented **VIP Support** to join our client's team.

You will be Reporting to the VIP Support Team Lead and representing the Group Technology department.

The **VIP Support technician** is accountable for providing and delivering effective assistance for cases that require remote problematic to be resolved. The ultimate aim being to deliver a high quality, truly value-added service to the VIP users, actively engaging these users in the technology available to them. In this context, the VIP Support works closely with end-users in a complex international environment.

**Responsabilities**:

- Handle tasks assigned to you
- Respect the deadlines
- Identify and report potential risks
- Proactively report any project / activities expressed by an entity
- Delivery and support of the VIP users
- Follow, contribute, seek for evolution and promote the Group Technology standards
- Stage, deploy and administer components within your area of expertise
- Ensure proper operational follow-up and escalation to the relevant Group Technology support team
- Provides excellent Customer Service and a real added value to clients via the different communication channels available
- Promotes available technology when liaising with clients to explain and encourage the use of available tools
- Minimum 2 years of experience in VIP support
- Proven track record with high-profile VIP client support
- Excellent communication skills
- Great knowledge of iOS and Android environment
- German and English mandatory (other languages as French or Italian is a plus)
- Experience in luxury industry, fintech, or Banking sector is a plus

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