Guest Relations

Vor 2 Tagen

Geneve, Schweiz IHG Vollzeit

**Qui sommes-nous**
At **Crowne Plaza® Hotels & Resorts**, we embrace the new world of business and understand that modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.

**Crowne Plaza Geneva** is always looking for people who consistently excel in their role and are committed to providing an exceptional stay to its guests: people who create a trusting relationship, encourage success and make a difference.

Awarded the Great Place to Work certificate since 2021, **Crowne Plaza Geneva** is proud to offer an inclusive, supportive and stimulating work environment. Our diverse team is the secret to our success. We encourage each and every one to develop their potential through internal mobility opportunities, training and on-the-job learning.

**Votre quotidien**
Join us as our **Guest Relations &** **Duty Manager**:
Under the supervision of the Front Office Director and to succeed on this key position, your main duties will be:

- Be responsible for all activities of the Front Office as well as other hotel activities relating to the effective and efficient operation of the hotel.
- Be responsible for the smooth operation of the hotel, makes decisions on all matters involving guest contact with hotel employees.
- In the absence of the management, have full authority on all decisions.
- Ensure maximum safety of guests, patrons and employees during emergencies. The protection of the hotel's interest must be of major concern to you.
- In all incidents, provide management and department heads with reports and takes action to avoid repetition of any incident, accident, theft, complaint, etc.
- Register the bookings on the computer and the guests to the loyalty programs.
- Actively participate in the sales optimization of his department and the hotel.
- Ensure the preparation and follow-up of guests’ stays.
- Assign, prepare and control VIP rooms and arrivals.
- Manage customer feedbacks (positive or negative), hotel media, the analysis of customer reviews and questionnaires, and respond in writing to the guests.
- Coordinate resale and cancellation situations with the Reservations Department and the Front Desk; participate in the preparation of reports prepared by the Front Office.
- Prepare the daily recap and present the "daily briefing / handover" for the next team.
- Perform the same duties as a receptionist (registering guests, distributing room keys and performing Check In / Check Out).

**Ce que nous attendons de vous**
From a Higher Education in Hospitality, you have minimum 2 and 3 years of experience in a similar position within a hotel of the same category (international luxury hotel) and capacity (+200 rooms).

You are fluent in English and French, at a C1 level minimum. Mastering a third foreign language of one of our target markets (Germany, China, India, Italy, Middle East, Netherlands, Russia) is highly desirable. Excellent knowledge of Opera is necessary.

You are proactive, a patient listener and a people
- and result-oriented person. You are acknowledged for your ability to communicate with diplomacy but firmness with your guests and your team. Passionate by Hospitality, you aim to create a memorable experience for each of your guests.

This position is opened to Swiss citizens or EU passport holders.

**Ce que nous vous proposons**
We’ll reward all your hard work with a great salary and benefits - including a great room discount and superb training.

Job Reference: EMEAA33345

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