Customer Success Manager
vor 2 Wochen
TextShuttle entwickelt auf künstlicher Intelligenz (KI) basierende Software für die automatische Verarbeitung von Texten (Natural Language Processing, NLP). Wir sind ein schnell wachsendes Unternehmen mit ehrgeizigen Zielen und haben unseren Hauptsitz in Zürich (CH). Unser Produkt TextShuttle AI Translation wird von Unternehmen verschiedener Branchen für die automatische Textübersetzung eingesetzt.
Für unser Operations Team suchen wir eine\*n Customer Success Manager, der\*die Kund\*innen während des Beschaffungs
- und Implementierungsprozesses professionell unterstützt.
Aufgaben
- Aufbau und Koordination von Verkaufsaktivitäten in der Schweiz (Priorität) und im nahen Ausland
- Selbständiges Akquirieren von Neukund\*innen und Planen der Verkaufsaktivitäten
- Projektmanagement unserer Kundenprojekte mit verschiedenen internen und externen Anspruchsgruppen
- Beratung von Kund\*innen für Prozessoptimierung (Steigerung von Produktivität, Qualität, Ergonomie) mit maschineller Übersetzung
- Aufbau und Pflege eines Netzwerks mit diversen Anspruchsgruppen
- Verwaltung und Koordination des Kundensupports
- Mitgestaltung von und Mitwirkung bei Schulungen zum Einsatz von maschineller Übersetzung
Qualifikation
- Berufserfahrung im Bereich Customer Success Management, Technical Account Management oder Technical Project Management
- Technisches Verständnis für SaaS-Lösungen
- Talent für den Aufbau und Erhalt von Kundenbeziehungen
- Selbstständige, strukturierte und präzise Arbeitsweise sowie ausgeprägtes Qualitäts
- und Dienstleistungsbewusstsein
- Begeisterung für Technologie und Sprache
- Verhandlungssicher (mündlich und schriftlich) in Deutsch und Englisch
- CH- oder EU/EFTA-Staatsangehörigkeit (oder gültige Arbeitserlaubnis für die Schweiz)
**Bonuspunkte für**:
- Bestehendes Netzwerk
- Grundlegendes Verständnis von KI-Technologien
- Praxiserfahrung im Bereich Übersetzungsmanagement
**Benefits**:
- Arbeit in einem jungen, dynamischen und ehrgeizigen Team
- Arbeit an spannenden Problemstellungen mit modernsten KI-Technologien
- Flexible Arbeitsbedingungen und entspannte Zusammenarbeit in einem kleinen und aufgestellten Team
- Kompetitiver Lohn mit Aussicht auf Beteiligungsoptionen
- Regelmässige Teamaktivitäten und Hackathons
Bei Fragen oder für weitere Informationen stehen wir gerne via Kontaktformular oder telefonisch unter
+41(0) 44 500 73 45 zur Verfügung.
Wir arbeiten nicht mit Vermittlungsagenturen zusammen und wünschen keine Bewerbungen von solchen Dienstleistern. Die Bezahlung von Provisionen an Vermittlungsagenturen schliessen wir in jedem Fall aus.
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