Customer Service Representative

vor 1 Tag

Basel, Schweiz Pall Corporation Vollzeit

Find what drives you on a team with a more than 70-year history of discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers protect people. Our products serve a wide range of markets, so if your interests lie along the spectrum of Life Sciences to Industrial, you’ll find a rewarding role here. For the exponentially curious, Pall is a place you can thrive and amplify your impact on the world.

Pall is proud to work alongside a community of nine fellow Danaher Life Sciences operating companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

What you do:

- Enter, monitor and amend current sales orders and projects to ensure Customer requirements are met
- Understand different requirements linked to specific countries
- Communicate customer requirements to relevant departments to ensure goods can ship in due course with relevant documentation to avoid issues and delays in customs
- Maintain copies of all sales orders processed using the storage media provided
- Raise Credit/Debit notes and Product Returns as agreed by the Customer Service Supervisor/Manager
- Manage price lists, contracts and support price increases as per LOB requirements.
- Monitor and meet the requirements of current Contracts and Agreements
- Participate in training courses as advised by the Customer Service Supervisor/Manager
- Respond to communications/enquiries from Customers and the Sales Force
- Ensure Sales Office procedures are operated in accordance with those detailed in the Pall Quality Manual
- Meet the departmental KPI’s and objectives and actively participate in Visual Daily Management
- Oversee order management through QlikView and SAP reporting tools

Who you are:

- 2 - 3 years knowledge /experience within customer service
- Experience within a manufacturing environment
- Proactive teammate
- Someone with strong attention to detail along with methodical approach to work
- Experience of an ERP system or similar, SAP would be ideal
- Excellent oral and written communication skills
- Strong IT skills including Microsoft Office/Outlook etc.

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful

Danaher Business System

tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

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