Guest Experience Expert

vor 4 Wochen

Genf GE, Schweiz Marriott International, Inc Vollzeit

**Additional Information**Réceptionniste en CDD jusqu'au 30/09/2025
**Job Number**24186939
**Job Category**Rooms & Guest Services Operations
**Location**The Ritz-Carlton Hotel de la Paix Geneva, Quai du Mont-Blanc 11, Geneva, Switzerland, Switzerland, 1201
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

Nuestro trabajo no consiste solo en que el registro de entrada o salida del huésped sea fluida. Además de eso, se trata de construir una experiência que sea única y memorable para el huésped. Nuestros Expertos en experiências de los huéspedes toman la iniciativa para ofrecer una amplia gama de servicios que guíen a nuestros huéspedes en su estadía. Se sienten empoderados para estar en movimiento y hacer lo que hay que hacer en cada momento. Ya estén realizando tareas operativas, ocupándose de solicitudes de los huéspedes, completando informes o comentando eventos y lugares destacados del área local, los Expertos en la experiência del huésped consiguen que esas transacciones sean parte de la experiência del huésped.

Al margen de cuál sea su puesto, hay una serie de cosas fundamentales para el éxito (crear un espacio de trabajo seguro, seguir las directrices y procedimientos de la compañía, respetar la confidencialidad, proteger los activos de la compañía, mantener los estándares de calidad y asegurarse de que su uniforme, apariencia personal y comunicación sea profesional. Los Expertos en la experiência del huésped están siempre en marcha (se ponen de pie, se sientan, andan durante largos ratos) y se implican en todo tipo de tareas (mover cosas, levantar, llevar, empujar y colocar objetos de menos de 10 libras sin ayuda). Es fundamental que los Expertos en la experiência del huésped hagan siempre bien esas tareas (y otras tareas razonables que se les solicite) para que los huéspedes estén satisfechos y el hotel funcione.

APTITUDES DESEABLES

Educación:Título de estudios secundarios o certificado equivalente de un programa de Desarrollo de Educación General

(General Educational Development, GED).

Experiência laboral afín:No se requiere experiência laboral afín.

Experiência como supervisor:No se requiere experiência como supervisor.

Licencia o certificación:Ninguna
- Marriott International es un empleador que ofrece igualdad de oportunidades. Creemos en la importancia de contratar a una fuerza laboral diversa, así como apoyar una cultura inclusiva que anteponga a las personas. Nos comprometemos a respetar el principio de no discriminación por cualquier motivo protegido, como la discapacidad y condición de veterano o cualquier otra situación protegida por las leyes aplicables._

Con más de 100 hoteles galardonados en todo el mundo, las damas y caballeros de The Ritz-Carlton crean experiências tan excepcionales que el huésped recuerda durante mucho tiempo, incluso cuando ya se ha ido. Queremos atraer a los mejores profesionales del sector hotelero del mundo para que creen recuerdos duraderos, ya que creemos que todos tienen éxito cuando están empoderados para ser creativos, amables y compasivos.

Todos los días, establecemos los estándares para un servicio de lujo excepcional y especial en todo el mundo y nos enorgullecemos de brindar excelencia en el cuidado y el confort de los huéspedes.

Tu función será asegurarte de que los “estándares de oro” de The Ritz-Carlton se cumplan con amabilidad y atención todos los días. Los estándares de oro son la base de The Ritz-Carlton, lo que nos guía para que cada día sea mejor que el anterior. Gracias a esta base y la creencia de que nuestra cultura conduce al éxito, The Ritz Carlton se ha ganado la reputación de marca mundial líder en el sector hotelero de lujo. Como parte del equipo, aprenderás y pondrás en práctica los estándares de oro, como la promesa del empleado, el credo y los valores de servicio. Además, te prometemos que te ofreceremos la oportunidad de estar orgulloso del trabajo que haces y de tu equipo.

Al unirte a The Ritz-Carlton, te unes a una cartera de marcas con Marriott International. **Estarás** donde puedes llevar a cabo tu mejor trabajo, **comenzarás** a cumplir tu propósito, **formarás parte** de un increíble equipo mundial y **te convertirás** en tu mejor versión.

  • Guest Experience Expert

    vor 4 Wochen

    1201 Genf, GE, Schweiz Marriott International, Inc Vollzeit

    **Additional Information**Réceptionniste en CDD jusqu'au 30/09/2025 **Job Number**24186939 **Job Category**Rooms & Guest Services Operations **Location**The Ritz-Carlton Hotel de la Paix Geneva, Quai du Mont-Blanc 11, Geneva, Switzerland, Switzerland, 1201 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t...

  • Guest Experience Expert

    Vor 6 Tagen

    Genf, GE, Schweiz Marriott International, Inc Vollzeit

    **Job Number** 24150616 **Job Category** Rooms & Guest Services Operations **Location** Geneva Marriott Hotel, Chemin du Ruisseau 1, Cointrin, Geneva, Switzerland, Switzerland VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...

  • Guest Experience Night Expert

    Vor 6 Tagen

    Genf, GE, Schweiz Marriott International, Inc Vollzeit

    **Job Number** 24150552 **Job Category** Rooms & Guest Services Operations **Location** Geneva Marriott Hotel, Chemin du Ruisseau 1, Cointrin, Geneva, Switzerland, Switzerland VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...

  • Guest Experience Expert

    vor 4 Wochen

    1201 Genf, GE, Schweiz Marriott International, Inc Vollzeit

    **Additional Information**Réceptionniste en CDD jusqu'au 30/09/2025 **Job Number**24186939 **Job Category**Rooms & Guest Services Operations **Location**The Ritz-Carlton Hotel de la Paix Geneva, Quai du Mont-Blanc 11, Geneva, Switzerland, Switzerland, 1201 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management Notre travail ne se...

  • Guest Experience Expert

    vor 4 Wochen

    1201 Genf, GE, Schweiz Marriott International, Inc Vollzeit

    **Additional Information**Réceptionniste en CDD jusqu'au 30/09/2025 **Job Number**24186939 **Job Category**Rooms & Guest Services Operations **Location**The Ritz-Carlton Hotel de la Paix Geneva, Quai du Mont-Blanc 11, Geneva, Switzerland, Switzerland, 1201 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management - A Marriott...

  • Guest Experience Expert

    vor 4 Wochen

    1201 Genf, GE, Schweiz Marriott International, Inc Vollzeit

    **Additional Information**Réceptionniste en CDD jusqu'au 30/09/2025 **Job Number**24186939 **Job Category**Rooms & Guest Services Operations **Location**The Ritz-Carlton Hotel de la Paix Geneva, Quai du Mont-Blanc 11, Geneva, Switzerland, Switzerland, 1201 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management - Marriott International...

  • Guest Experience Expert

    vor 4 Wochen

    1201 Genf, GE, Schweiz Marriott International, Inc Vollzeit

    **Additional Information**Réceptionniste en CDD jusqu'au 30/09/2025 **Job Number**24186939 **Job Category**Rooms & Guest Services Operations **Location**The Ritz-Carlton Hotel de la Paix Geneva, Quai du Mont-Blanc 11, Geneva, Switzerland, Switzerland, 1201 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management -...

  • Guest Experience Expert

    Vor 6 Tagen

    Genf, GE, Schweiz Marriott International, Inc Vollzeit

    **Numéro de l'Emploi** 24150552 **Catégorie d'Emploi** Rooms & Guest Services Operations **Lieu** Geneva Marriott Hotel, Chemin du Ruisseau 1, Cointrin, Geneva, Switzerland, Switzerland AFFICHER SUR LA CARTE **Horaire** Full-Time **Situé à distance ?** N **Mutation?** N **Type de Poste** Non-Management Notre travail ne se limite pas à offrir à nos...

  • F&b Service Expert

    vor 4 Wochen

    1201 Genf, GE, Schweiz Marriott International, Inc Vollzeit

    **Additional Information** **Job Number**24188090 **Job Category**Food and Beverage & Culinary **Location**The Ritz-Carlton Hotel de la Paix Geneva, Quai du Mont-Blanc 11, Geneva, Switzerland, Switzerland, 1201 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our...

  • Luxury Guest Experience Specialist

    vor 1 Woche

    Genf, Genf, Schweiz The Ritz-Carlton Vollzeit

    Company OverviewThe Ritz-Carlton is a global leader in luxury hospitality, with over 100 award-winning properties worldwide. We are committed to delivering exceptional guest experiences and setting the standard for rare and special luxury service.We believe in empowering our Ladies and Gentlemen to be creative, thoughtful, and compassionate, curating...

  • Cleanliness and Guest Experience Specialist

    vor 1 Woche

    Genf, Genf, Schweiz The Ritz-Carlton Vollzeit

    Are you passionate about delivering exceptional service and creating unforgettable experiences for our guests? Do you have a keen eye for detail and a commitment to excellence? If so, we want to hear from you!About The Ritz-CarltonWe are a global leader in luxury hospitality, with over 100 award-winning properties worldwide. Our mission is to provide rare...

  • Experience Development

    Vor 6 Tagen

    Genf, GE, Schweiz MSC Cruises Vollzeit

    The Experience Development & Delivery Manager will lead in the operationalisation & implementation of all new concepts, experiences, activities, and dedicated spaces in the MSC newbuild portfolio. This role will bring to life concepts and experiences that directly respond to consumer insights, operational needs and define what is next in terms of the...

  • Customer Experience Manager Spa

    vor 2 Wochen

    Genf, Genf, Schweiz Wachsman Vollzeit

    We are seeking a highly motivated and customer-centric Customer Experience Manager Spa to join our team at Wachsman.The successful candidate will be responsible for:Delivering exceptional customer experiences through expert product knowledge, personalized consultations, and attentive service.Collaborating with the onboard therapist and technician team to...

  • Restaurant Wine Manager

    Vor 2 Tagen

    Genf, Genf, Schweiz Four Seasons Hotels and Resorts Vollzeit

    About Us:Four Seasons Hotels and Resorts is a global leader in the luxury hospitality industry, known for our exceptional service and world-class amenities. Our team members around the world create unforgettable experiences for our guests through a commitment to excellence and a passion for delivering personalized service.At Four Seasons, we believe in...

  • Experience Development

    Vor 7 Tagen

    Genf, Genf, Schweiz MSC CRUISES Vollzeit

    The Experience Development & Delivery Senior Manager will lead in the operationalisation & implementation of all new concepts, experiences, activities, and dedicated spaces in the MSC newbuild portfolio. This role will bring to life concepts and experiences that directly respond to consumer insights, operational needs and define what is next in terms of the...

  • Experience Development

    Vor 6 Tagen

    Genf, Genf, Schweiz MSC CRUISES Vollzeit

    JOB PURPOSE The Experience Development & Delivery Senior Manager will lead in the operationalisation & implementation of all new concepts, experiences, activities, and dedicated spaces in the MSC newbuild portfolio. This role will bring to life concepts and experiences that directly respond to consumer insights, operational needs and define what is...

  • Destinations Experience Expert

    vor 2 Wochen

    Genf, GE, Schweiz MSC Cruises Vollzeit

    Explora Journeys is a vibrant, cosmopolitan, European luxury brand, imagined in the heart of Swiss Hospitality and luxury in Geneva. Leveraging our parent company MSC Group's hundreds of years of maritime expertise, our fleet of six ships(four currently in the pipeline) are being built and designed in a different and unique way that will transform and...

  • Guest Services Representative

    vor 1 Woche

    Genf, Genf, Schweiz Source Point Staffing Vollzeit

    RequirementsPrior customer service, front desk, or hospitality experience required; high school diploma or equivalent.Familiarity with the local area, staying up-to-date on cultural events and changes.Excellent communication skills, both written and verbal, with a pleasant voice and personality.Ability to multitask, work independently, and maintain effective...

  • Head of New Builds Guest Operations

    Vor 6 Tagen

    Genf, Genf, Schweiz MSC Cruises Vollzeit

    JOB PURPOSEThe Head of New Builds Guest Operations is responsible for leading the development, coordination, and execution of guest operations venues for new ship construction projects. This role focuses on team leadership, budget accountability, and driving operational performance. The Head monitors guest operations KPIs and ensures the timely delivery of...

  • Concierge

    vor 4 Wochen

    1201 Genf, GE, Schweiz Marriott International, Inc Vollzeit

    **Additional Information** **Job Number**24189089 **Job Category**Rooms & Guest Services Operations **Location**The Ritz-Carlton Hotel de la Paix Geneva, Quai du Mont-Blanc 11, Geneva, Switzerland, Switzerland, 1201 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Respond to guest requests for special arrangements or...