Head of New Builds Guest Operations

vor 1 Woche

Genf, Genf, Schweiz MSC Cruises Vollzeit
JOB PURPOSE

The Head of New Builds Guest Operations is responsible for leading the development, coordination, and execution of guest operations venues for new ship construction projects. This role focuses on team leadership, budget accountability, and driving operational performance. The Head monitors guest operations KPIs and ensures the timely delivery of venue development and the enhancement of guest satisfaction, all while adhering to budget constraints. The position facilitates seamless collaboration among stakeholders, including Hotel Operations, F&B, catering, external suppliers, Onboard Revenue, and entertainment, by managing cross-functional interactions to meet operational and brand standards.

By using strategic insights, monitoring team performance analytics, and being accountable for guest operations development, the Head of New Builds Guest Operations will build a high-performing team that ensures project success through operational readiness, innovation, and adherence to MSC's quality and safety standards. Reporting to the SVP of Product Development and Guest Experience, this role is key to achieving project milestones and enhancing guest experience through cross-departmental collaboration and proactive problem-solving.

KEY ACCOUNTABILITIES


• Lead guest operations venue development for new ship construction projects, from initial strategic planning and design through final delivery and new ships development execution.


• Collaborate closely with shipyards, architects, and internal teams to ensure design, technical, and operational objectives are aligned and meet MSC's strategic goals.


• Serve as the primary liaison between key stakeholders and the New Builds department, ensuring projects align with operational feasibility, technical requirements, and guest experience innovation.


• Lead and manage a high-performing cross-functional team to reach defined KPIs and guest satisfaction goals.


• Monitor project deliverables, budgets, and resources to keep all projects on track, leading teams to meet key milestones and KPIs.


• Conduct regular shipyard visits to audit project execution, standards compliance, and address any emerging issues.


• Ensure compliance with international regulations, safety standards, and MSC policies, coordinating regular reviews to verify standards in construction, design, operations, and guest experience.


• Provide input on the feasibility, capacity, and guest experience enablers of potential New Builds projects during evaluation and design phases.


• Collaborate with cross-functional teams to ensure timely integration of all functional areas during project development, aligning strategic objectives with technical requirements and project outcomes.


• Proactively identify and mitigate risks related to timelines, cost overruns, and technical issues to meet financial targets and avoid disruptions in the new ships' development and construction processes and guest experience delivery.


• Provide regular updates to senior leadership and cross-functional departments on New Builds project status, financial performance, schedule adherence, challenges, and departmental progress.


• Identify opportunities for process improvement within the New Builds department to optimise operational performance, with a focus on guest experience innovation, technical operations, and KPI analysis and monitoring.


• Ensure all New Builds reflect MSC's brand identity and core values, delivering value to guests while maximising ROI through project efficiency and cost optimisation.


• Lead efforts to enhance New Builds design by making guest experience innovation, sustainability, and operational efficiency the department's main pillars.

QUALIFICATIONS


• Bachelor's Degree required or hotel director experience in a major cruise line.


• Director-level experience.


• 10+ years of experience in hotel operations within the cruise industry.


• Previous experience in shipbuilding, New Builds management, or related fields, with significant expertise in developing teams and managing large, complex technical projects.


• Strong strategic thinking, business acumen, and experience in senior leadership roles.


• Proven track record in project management with strong financial acumen, budget management, and timeline oversight.


• Excellent leadership, communication, and prioritisation skills, with the ability to navigate complex organisational environments. Strong negotiation, delegation, and collaboration skills.


• Exceptional interpersonal skills for managing cross-functional teams and aligning stakeholders.


• Ability to lead and manage multiple complex projects simultaneously under pressure.


• Willingness to take initiative and proactively drive results.


• Strong storytelling and presentation skills, with experience presenting to executive leadership.


• Proficient in key computer applications (Excel, PowerPoint, Outlook).


• Fluent in English; proficiency in Italian or French preferred.

VISA REQUIREMENTS

EU Passport or right to work in Switzerland

#J-18808-Ljbffr

  • Hotel Operations Director, New Builds

    vor 3 Wochen

    Genf, Genf, Schweiz MSC CRUISES Vollzeit

    The Hotel Operations Director, New Builds, is the key leader and decision maker on behalf of Operations (Hotel, Entertainment, F&B) during the development, conception, building, and introduction phases of all new shipbuilding projects. This role will lead all aspects of new builds for MSC Cruises guest operations.KEY ACCOUNTABILITIESEnsure that new ships...

  • Hotel Operations Director, New Builds

    Vor 3 Tagen

    Genf, Genf, Schweiz MSC CRUISES Vollzeit

    JOB PURPOSE The Hotel Operations Director, New Builds, is the key leader and decision maker on behalf of Operations (Hotel, Entertainment, F&B) during the development, conception, building, and introduction phases of all new shipbuilding projects. This role will lead all aspects of new builds for MSC Cruises guest operations. KEY ACCOUNTABILITIES ...

  • Head of New Business

    vor 3 Wochen

    Genf, Genf, Schweiz Ykone Vollzeit

    Join to apply for the Head of New Business role at YKONEHead of New Business (M/F) - Geneva or Zurich, SwitzerlandABOUT USYKONE is a global influence marketing-led group with a creative DNA, empowered by data. Since 2008, we have been helping iconic brands from the travel, fashion, luxury and beauty industries to connect with, engage or grow their audience...

  • Head of Operations

    vor 2 Wochen

    Genf, Genf, Schweiz Lotus Partners Vollzeit

    For one of our clients, a banking company in Geneva, we are recruiting a Head of IT Production who is open-minded, client-oriented, passionate about their work, believes in success, and has a strong team spirit. Are you looking for your next challenging position? This opportunity is for youResponsibilities:Oversee the daily operation and ensure that systems...

  • Head of Store Operations

    Vor 4 Tagen

    Genf, Genf, Schweiz Zoé Drocourt - Luxury Talent Recruiter Vollzeit

    Key ResponsibilitiesAs Head of Store Operations, you will be responsible for ensuring seamless store operations, developing and implementing globally internal best practices and tools to boost store efficiency and staff well-being, and partnering with cross-functional departments to ensure alignment with brand objectives.You will also monitor, analyze, and...

  • head of it operations

    vor 4 Wochen

    Genf, Genf, Schweiz FEDERATION INTERNATIONALE DE L'AUTOMOBILE Vollzeit

    HEAD OF IT OPERATIONS (Geneva - Switzerland/ London - UK/ Paris - France) ()We are currently seeking a Head of IT Operations to lead and evolve our IT service management (ITSM) strategy, driving efficiency, integration, and service excellence. This role will be instrumental in transitioning our ITSM and asset management processes, ensuring a seamless and...

  • Head of Operations for GPE Foundation Establishment

    Vor 4 Tagen

    Genf, Genf, Schweiz DEZA Humanitäre Hilfe und SKH Vollzeit

    Job DescriptionWe are seeking an experienced Head of Operations to lead the establishment of a new foundation dedicated to advancing Global Partnership for Education (GPE) initiatives. This senior-level position will oversee all operational aspects, including office management, governance, and coordination with GPE.Set up and manage the office to ensure core...

  • Global Director of Commercial Operations

    Vor 4 Tagen

    Genf, Genf, Schweiz MSC Cruises SA Vollzeit

    Company OverviewExplora Journeys is a European luxury brand, founded on the principles of Swiss hospitality and maritime expertise. With a fleet of six luxury ships currently under development, we aim to redefine the cruise experience, catering to the next generation of luxury travelers.Job SummaryWe seek an experienced Global Head of Commercial Strategy &...

  • Head of Operations

    vor 9 Stunden

    Genf, Genf, Schweiz World Economic Forum Geneva Vollzeit

    Head of Operations & Strategic Engagement, Schwab FoundationHead of Operations & Strategic Engagement, Schwab FoundationApply locations Geneva time type Full time posted on Posted 5 Days Ago job requisition id R3530Schwab Foundation for Social Entrepreneurship, in partnership with the World Economic Forum, is a leading global platform that convenes a...

  • Head of Strategic Storage Operations

    Vor 4 Tagen

    Genf, Genf, Schweiz Trafigura Vollzeit

    About the RoleWe are seeking a highly experienced and skilled professional to lead our global storage operations. As the Global Head of Storage, you will be responsible for developing and implementing a comprehensive storage strategy that supports the company's growth objectives.Main ResponsibilitiesBUILD AND IMPLEMENT A DATA-DRIVEN STORAGE STRATEGY TO...

  • Global Head of Commercial Strategy

    vor 3 Wochen

    Genf, Genf, Schweiz MSC Cruises SA Vollzeit

    JOB NUMBER: JB04705VACANCY NUMBER: ADV05916SHARE: https://www.careers.msccruises.com/vacancy/ADV05916/global-head-of-commercial-strategy-amp-sales-operations-genevaORGANIZATION: Explora Journeys S.A.BUSINESS AREA: OfficeLINE MANAGER: Chief Commercial OfficerExplora Journeys is a vibrant, cosmopolitan, European luxury brand, imagined in the heart of Swiss...

  • Head of Financial Operations

    vor 2 Wochen

    Genf, Genf, Schweiz Cagi Vollzeit

    The Head of Financial Operations will be responsible for preparing, presenting, and monitoring the annual budget in accordance with funding requirements. This key role will also involve leading financial analysis of potential investments and ventures, identifying key operating metrics and drivers, and monitoring and analyzing monthly reviews of expenses,...

  • Hotel Development Manager

    Vor 6 Tagen

    Genf, Genf, Schweiz MSC CRUISES Vollzeit

    Job Description:The Hotel Operations Director, New Builds will play a key role in the development and implementation of new shipbuilding projects. This individual will be responsible for ensuring that all aspects of the project, from conception to launch, meet the highest standards of quality and excellence.Key Responsibilities:Lead all aspects of new builds...

  • Senior Manager of Sales and Revenue Growth

    Vor 4 Tagen

    Genf, Genf, Schweiz MSC Cruises SA Vollzeit

    Welcome to Explora JourneysWe are a European luxury brand, born from the union of Swiss hospitality and MSC Group's maritime expertise. Our mission is to create a new category of luxury cruising, appealing to the next generation of travelers.Job OpportunityWe are seeking an experienced Global Head of Commercial Strategy & Sales Operations to join our team in...

  • Head of IT Infrastructure

    vor 2 Wochen

    Genf, Genf, Schweiz Lotus Partners Vollzeit

    Lotus Partners is seeking a seasoned Head of IT Infrastructure to oversee the daily operation of our systems and networks. This individual will be responsible for developing and implementing policies, procedures, and processes to improve IT operations.About the Role:Evaluate and implement new technologies and systems to enhance IT infrastructure.Align...

  • Head of Financial Operations

    vor 1 Woche

    Genf, Genf, Schweiz Cagi Vollzeit

    Job SummaryCagi is seeking a seasoned Head of Financial Operations to lead our finance function. The ideal candidate will have a strong background in finance, accounting, and operations, with a proven ability to drive business growth and profitability.Key Accountabilities:Financial Strategy Development: Collaborate with senior leadership to develop and...

  • Oracle Forms Builder Expert

    Vor 5 Tagen

    Genf, Genf, Schweiz Vitol Vollzeit

    About VitolVitol is a multinational energy and commodities company with operations in over 40 offices worldwide. We serve a diverse range of customers across various industries.Our Commodity Trading Risk Management (CTRM) system is a key differentiator in the energy trading world, making CTRM the core of our business processes. This system covers all aspects...

  • Head of IT Delivery

    Vor 6 Tagen

    Genf, Genf, Schweiz Lotus Partners Vollzeit

    Lotus Partners is a leading banking company in Geneva that is seeking a Head of IT Delivery who will be responsible for overseeing the delivery of our IT projects.In this role, you will work closely with our team to develop and implement policies, procedures, and processes to improve IT infrastructure. You will also evaluate and implement new technologies...

  • Head of Financial Operations

    Vor 6 Tagen

    Genf, Genf, Schweiz Michael Page International (Switzerland) SA Vollzeit

    About the OpportunityWe are pleased to offer a unique opportunity for an experienced accounting professional to join our client's team as Head of Accounting. This senior-level position involves leading the accounting function, managing a team of 10 accounting professionals, and driving key projects forward.About Our ClientOur client is a prominent...

  • Supervisor of Cruise Sales Operations

    Vor 6 Tagen

    Genf, Genf, Schweiz MSC Cruises SA Vollzeit

    Job BriefThe Supervisor of Cruise Sales Operations will play a critical role in developing and implementing cruise sales programs onboard MSC vessels.Main TasksProvide leadership and guidance to Cruise Sales Managers and Cruise Consultants;Travel extensively to oversee Future Cruise operation and perform brand quality and marketing audits;Responsible for...