Customer Care Representative

vor 3 Wochen

Geneve, Schweiz L'Oreal Vollzeit

**ABOUT US**

At L'Oréal, we share a common goal: to create beauty that moves the world.

The desire for beauty has existed since the dawn of mankind. It is a universal aspiration that spans time, countries and cultures. And because we are a global leader in beauty, we recognize that everything we do can have a significant impact.

Our Swiss headquarters are located in Geneva, Vernier. L'Oréal Switzerland is currently joining the DACH Germany-Austria cluster to become an even stronger center of go-to-market excellence by bringing in the best talent in marketing, engagement, business development and e-commerce to represent the diversity of Swiss consumers* and customers.

**YOUR TASKS ***
- Central point of contact in Customer Service for Customer/cluster of customers to ensure complete processing from order to invoice.
- Manage all customer contacts and requests (int/ext communication) to create a positive customer experience
- Coordination of all order and delivery processes from customer to relevant stakeholders in the rest of the supply chain/ in the business
- Managing the delivery calendar incl. special delivery dates/peaks, coordination in case of delays/complaints
- Collaboration with team members on transactional activities
- Ticket creation and tracking in Kepler incl assignment of transactions to other teams (e.g. Invoice2Cash, warehouse etc)
- Establish and ensure communication and collaboration within supply chain, sales and other internal stakeholders with focus on optimization and digitalization of processes as well as contribution to operational excellence
- Developing and implementing (customer specific) solutions as well as executing projects and optimizations in collaboration with customers, the multidiv Supply Services team, colleagues in the Key Account Supply Chain and the divisions

**YOUR PROFILE**
- Completed business administration / engineering (technical) university studies
- Customer Centricity & Business Centricity Mindset
- Ideally at least 2 years of professional experience in supply chain, logistics or controlling
- Analytical thinking and high problem solving skills
- Excellent communication skills / interface management
- Good knowledge in process organization and optimization
- Very good knowledge of MS Office, POWERBI as well as experience in working with SAP/EDI
- Ability to work under pressure, reliability, flexibility
- Enthusiasm and commitment
- Fluent German and English (knowledge of French an advantage)

**In addition to a dynamic work environment, flat hierarchies and **quick responsibility, L'Oréal also offers**:

- A permanent job in a crisis-resistant, growing market with a comprehensive range of social benefits.
- An attractive and competitive salary as well as voluntary profit sharing and other strong benefits
- Green Mobility: we participate in your annual subscription to the local public transport system
- Individual personal and professional development, a steep learning curve, strong team spirit and an open, cooperative corporate culture.
- Diverse, national and international development prospects.
- Lots of fun, lots of laughter and a steep learning curve.

**Diversity & Inclusion**

L'Oreal is an equal opportunity, diversity and inclusion employer. We prevent discrimination and harassment of any kind based on gender, skin color, religion, sexual orientation, origin, disability, gender identity or other protected characteristics. Diversity & Inclusion is a top priority for us and is lived to the fullest.
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