Account Manager, Handbags

vor 3 Wochen

Zurich, Schweiz Sotheby's Vollzeit

**ABOUT SOTHEBY'S**

Established in 1744, Sotheby's is the world's premier destination for art and luxury. Synonymous with innovation, Sotheby's promotes access, connoisseurship and preservation of fine art and rare objects through auctions, private sales and retail locations. Our trusted global marketplace is supported by a network of specialists spanning 40 countries and 50 categories, which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Interiors, among many others.

**THE ROLE**

The Account Manager, Marketplace is responsible for working with specific business units (Fashion, Fine Arts, Jewellery, Handbags or Watches) in evaluating and processing incoming consignment inquiries from both private individuals and corporate consignors, providing client support with the entire consignment process, cataloging, pricing and managing consignments through the merchandising pipeline. The Account Manager will work closely with the specific business units and the Marketplace teams on a daily basis, serving as the hub of information for all consignments on Sotheby's Buy Now Marketplace and offered in buy now retail outlets.

**RESPONSIBILITIES**
- Answer client queries, oversee a portfolio of jewellery and watch contacts, develop new business from existing clients and actively seek new sales opportunities for both online and retail sales channels
- Manage all inbound consignment inquiries from private and dealer consignors mostly from Switzerland, but at times outside of Switzerland, for both jewellery and watches.
- Develop trusted advisor relationships with key individual jewellery and watch consignors, dealers and end customer stakeholders.
- Liaise between customers and cross-functional internal teams (including operations, finance, post sale, compliance or client services) to ensure the timely and successful delivery of our solutions according to customer needs, who are located across different offices.
- Expertly evaluate potential consignments for salability according to diamond, gemstone, silhouette, price point, metal, designer or private label and negotiate commissions and agree fixed prices for appropriate jewellery and watches
- Provide necessary shipping, material or composition possibly required for operation teams
- Maintain the highest standard of client service, and proactively manage and support high-touch clients. This may include preparation of reports, or sales reconciliations
- Serve as the main point of contact for all jewellery and watch account management and pre and post sale matters (including VAT, delivery note, client account creation, finance, self-billing breakdown or administration)
- Possibly manage a team of Account Associates or Account Coordinators
- Maintain detailed status reports for all consignments, communicating these regularly to all internal and external stakeholders.
- Represent the Sotheby's Buy Now jewellery and watch offering - communicate the selection, offering and proposition to increase consumer awareness. This could be digitally, in person, or at any possible retail, pop up location or event.

**IDEAL EXPERIENCE & COMPETENCIES**
- Proven account management, project management or other relevant experience.
- Ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
- Working-to-expert knowledge of the jewellery and / or watch field
- Entrepreneurial spirit coupled with a high level of self-motivation.
- Ability to work well with and adapt to different team structures
- A high degree of business acumen, sophistication, and the ability to establish trust with a variety of personalities.
- Demonstrated track record of meeting & exceeding monthly goals.
- Great degree of organization and attention to detail.
- Comfort with ambiguity, and ability to navigate new business challenges
- Ability to master multiple technical devices and systems
- Ability to manage and work with teams in multiple locations
- Digital or online experience a plus, but not required
- Experience with VAT nuances for pre-owned and new categories a plus, but not required

**_ The Company is an equal opportunity employer and considers all applicants for employment without regard to race (including, without limitation, traits historically associated with race, such as natural hair, hair texture, and protective and treated or untreated hairstyles), color, creed, religion, sex, sexual orientation, marital or civil partnership/union status, national origin, age, disability, pregnancy, genetic predisposition, genetic information, reproductive health decision, sexual orientation, gender identity or expression, alienage or citizenship status, domestic violence victim status, military or veteran status, or any other characteristic protected by federal, state/province or local law. The Company complies with applicable state and local laws prohibiting discrimination in employ

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