Snr. Customer Solution Manager

Vor 3 Tagen


Zurich, Schweiz AWS EMEA SARL (Switzerland) Vollzeit

Experience leading complex, large scale, IT/technical/engineering programs
- Experience in a senior customer facing role
- Bachelor's degree in science, technology, engineering, math or equivalent experience
- Experience working with current technologies (especially cloud)
- Business English language skills

Job summary
At Amazon Web Services (AWS) we are leading the cloud revolution. As a Customer Solutions Manager you will work with the largest and most complex enterprises in the world, to enable their multi-year journey to the cloud. In this new, highly visible, role you will ensure that all AWS teams work together effectively and efficiently to deliver for the customer.

Key job responsibilities
Role & Responsibilities

You will be a trusted advisor to your customer. You will leverage your program management, technical, organizational, and transformation expertise to understand your customer's business and strategic goals, translate them into an executable plan, and drive the implementation to success by working with the customer, AWS, and our partners. You will understand your customers' biggest IT challenges, and provide prescriptive guidance, based on AWS best practices, to guide them through the obstacles.

You will take end-to-end ownership of a diverse range of projects and initiatives, utilizing your communication skills to interface with and influence a broad range of multi disciplinary teams (sales, solutions architecture, support, product, professional services, partners). The Customer Solutions Manager role is responsible for cloud transformational programs (technical, operational, organizational, education) that span across traditional IT teams and business units.

With a deep understanding of your customer's business vision, culture and processes, you will be your customer's voice within AWS, ensuring that their needs are accurately communicated to AWS leadership, product, and engineering teams. You will evangelize AWS services and influence customers to adopt the right solution at the right time. You should be passionate about delivering a great customer experience by deploying AWS solutions, driving innovation, and delivering successful migration programs.

In addition to your customer facing responsibilities, you will help shape the rapidly growing Customer Solutions Management function, where your passion to define and implement standard processes, methodologies, and tools will be highly valued.
- Telecommunication Industry Experience
- Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information at the C-suite/VP level
- Self-motivated problem solver who thrives in a dynamic and customer-focused environment
- Strong organizational and troubleshooting skills with attention to detail
- Demonstrated ability to maintain composure in stressful situations, respond to customer needs quickly and effectively, and adaptive to change
- Highly analytical, technically proficient, and able to learn new tools and software quickly
- Demonstrated leadership through influence
- Robust understanding of key technology and market trends
- Experience across different industry verticals
- Prior experience working in a technology sales organization
- Direct experience in implementing AWS/cloud services
- Deep understanding of software development/engineering life-cycle from conception to delivery
- PMP, Prince2, PgMP, SAFe or SCRUM/Agile certified



  • Zurich, Schweiz AWS EMEA SARL (Switzerland) Vollzeit

    Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect etc. - Understand operational parameters and troubleshooting for a combination of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development -...


  • Zurich, Schweiz Habasit AG Vollzeit

    **Job ID**:N/A - ** Position title**:Digital Customer Experience Manager - ** Location**:Switzerland - **Site**:Zürich - ** Legal entity**:Habasut AG - **Department**:Corporate Accelerator - **Job type**:100% - ** Employment type**:Permanent - ** Shift work**:N/A **Role description** The owner of the role is accountable for everything related to the...


  • Zurich, Schweiz BOARD International SA Vollzeit

    Board is looking for a results-driven Customer Success Manager to join our Professional Services team as part of our commitment to excellence in project delivery. **Main Responsibilities**: - Ensure the customer becomes self-sufficient with the existing BOARD solutions, guaranteeing their adoption, utilization and return on investment. - Ensure customer...


  • Zurich, Schweiz Legartis Technology AG Vollzeit

    **The Legartis Customer Success Team is growing!** Welcome to the future of law! Are you a seasoned customer success professional looking for a new challenge in a fast-growing hot market? Do you have an unwavering curiosity for cutting-edge technologies and AI? Do you want to become part of an inclusive and agile team? Then, let's conquer the legal world...


  • Zurich, Schweiz Legartis Technology AG Vollzeit

    **Description**: The Legartis Customer Success Team is growing! Welcome to the future of law! Are you a seasoned customer success professional looking for a new challenge in a fast-growing hot market? Do you have an unwavering curiosity for cutting-edge technologies and AI? Do you want to become part of an inclusive and agile team? Then, let's conquer the...


  • Zurich, Schweiz Radware Bot Manager Vollzeit

    Regional Sales Manager, DACH - Switzerland - (2400003D) Regional Sales Manager, DACH - Switzerland Radware is looking for a Regional Sales Manager in DACH to engage Radware within key Enterprise industries. To define and represent the enhanced Radware proposition to defined players in this market segment and to aggressively grow Radware’s market share...


  • Zurich, Schweiz Microsoft Vollzeit

    With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes...


  • Zurich, Schweiz OneSpan Vollzeit

    The future of work is flexible, and so is OneSpan. Our teams have proven that they are able to achieve their goals together while being apart throughout the global pandemic, and we are embracing work flexibility Many positions and locations will provide you with the choice of in office work, distributed or hybrid. We collaborate with each employee to develop...


  • Zurich, Schweiz Microsoft Vollzeit

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...


  • Zurich, Schweiz Beekeeper Vollzeit

    We are looking for the most talented individuals that are energized by working in fast-paced and international environments. Our team is passionate, dedicated and highly motivated to tackle the daily challenges of a SaaS scale-up. We constantly improve our processes to support our team and business to grow at a fast pace in a sustainable manner. As a...


  • Zurich, Schweiz Accellion Vollzeit

    **Position** This job is with totemo solutions ltd which is now part of Kiteworks. Kiteworks is a software company with a very dynamic culture. We’re looking for driven, resourceful and proactive thinkers to solve complex customer challenges. The Customer Success Manager is responsible for retaining and growing revenue in our installed base by developing...


  • Zurich, Schweiz ABB Vollzeit

    **Customer Success Manager AMEA**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...


  • Zurich, Schweiz ABB Vollzeit

    **Customer Success Manager AMEA**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...


  • Zurich, Schweiz ANYbotics Vollzeit

    ANYbotics is a fast-growing tech company dedicated to shaping the future of mobile robotics across multiple industries. Join our highly talented and motivated team of more than 90 people and work on cutting-edge robot technology. The Opportunity We are looking for a Senior Product Manager to join our fast-paced Product team. You will take Full...


  • Zurich, Schweiz Orange Business Vollzeit

    **About the role**: - Own and drive organic growth cross-functional activities, with solid customer engagement / relationship and account management team alignment - During the lifecycle of the contract drive the Request to Cash (RTC) activities for a custome which includes RTC solution design in bid phase, service creation during contract setup, organic...


  • Zurich, Schweiz Sherpany Vollzeit

    Für unseren Kunden **Sherpany** suchen wir per sofort**:Customer Retention Manager (w/m/d)**. **Job-Zusammenfassung** Du bist auf der Suche nach einer neuen Herausforderung und möchtest Deine Ideen aktiv einbringen und umsetzen? Dann aufgepasst! Als Recruiting-Partner von Sherpany suchen wir genau Dich zur Verstärkung des Teams als **Customer Retention...


  • Zurich, Schweiz Adobe Vollzeit

    Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...


  • Zurich, Schweiz smallpdf Vollzeit

    **About the job** Pdftools is on a mission to empower people and businesses to share documents with trust and confidence, today and in the future! In over 70 countries, more than 6000 customers trust our PDF technology to power their mission-critical business processes. As a pioneer in the PDF industry since 1994 we have been instrumental in shaping the...


  • Zurich, Schweiz GoodHabitz Vollzeit

    Customer Success Manager (Coach) at GoodHabitz “As a Customer Success Manager (Coach), I help Swiss and international customers in Switzerland and the DACH region to motivate/activate their employees to make actual and structural use of our online training courses. I work to boost the usage of our online courses by helping our customers to integrate...


  • Zurich, Schweiz LIONSCOUT GROUP Vollzeit

    Ready to create the future together with the Top specialists? With over 800 employees and operating in 20 different locations, our client is a Top Gold SAP & Microsoft Solutions Partner and one of the largest providers of Business Solutions worldwide. Are you looking for deep and rapid professional development? Welcome to the right place: Of the 36 FastTrack...