Senior Director Global Customer Experience
vor 3 Wochen
Position SummaryWe are the effort behind effortless, enabling global flight with passion. Are you passionate about creating elegant, seamless, and memorable customer experiences? We are seeking a forward-thinking, dynamic and inspiring Senior Director Global Customer Experience based in either Basel or Zurich, to design and implement a global strategy that ensures every touchpoint reflects our brand’s promise of being the effort behind effortless. If you are driven by brand and customer, this role is your opportunity to make an impactYour role:Strategize & Implement: Craft a global, regional, and local customer experience strategy across our four different lines of service that is aligned with our brand promiseLead & Inspire: Guide a global team, setting the standard for exceptional customer service across all channelsVoice of the Customer: Analyze feedback, identify trends, and create actionable plans for continuous improvementCustomer-Centric Culture: Drive a customer-centric culture throughout the organization by developing training programs that emphasize the importance of exceptional service at every levelTrack & Measure: Establish and monitor KPI’s to gauge the effectiveness of customer experience initiatives and ensure continuous improvementWhat we offer you:An exciting and challenging role in a dynamic environmentVarious opportunities for professional and personal developmentChance to work on exciting, high-profile projectsA motivated and cheerful team that looks forward to working with youOur events are great We also have lots of fun together outside of working hoursYour profile:Several years of senior leadership in customer-focused, operational or brand, marketing and communication roles Experienced in developing strategies for different market segmentsProven track record of driving cultural change and continuous improvement in customer service operations across multiple regionsStrong project management skills, with experience leading complex, global customer programsAbility to engage and inspire teams, with excellent communication and people skillsA global mindset with the flexibility to travel worldwide and adapt to cultural differences in service standardsAre you ready for take-off? Join us and be the driving force behind the next level of customer experience at Jet Aviation.
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Senior Director Global Customer Experience
vor 1 Woche
Basel, Schweiz Jet Aviation AG VollzeitSenior Director Global Customer ExperienceLocation: Basel, CHFlexible Work Arrangement: HybridJob Category: Marketing & CommunicationsRequisition Id: 3058Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales,...
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Senior Director Global Customer Experience
vor 1 Woche
Basel, Schweiz General Dynamics Corporation VollzeitSenior Director Global Customer ExperienceLocation: Basel, CHFlexible Work Arrangement: HybridCareer Level: ManagementRequisition Id: 3058Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide, we enable global flight with passion.Position...
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Global Customer Experience Strategist
vor 3 Wochen
Basel, Basel-Stadt, Schweiz Jet aviation VollzeitRole OverviewWe are seeking a visionary Senior Director Global Customer Experience to drive the development and implementation of a comprehensive global customer experience strategy. This strategic role will be responsible for crafting a seamless customer experience across our four lines of service, ensuring alignment with our brand promise of being the...
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Global Customer Experience Visionary
Vor 4 Tagen
Basel, Basel-Stadt, Schweiz Jet aviation VollzeitAbout Jet AviationSince 1967, Jet Aviation has been a pioneer in crafting exceptional flight experiences. From its humble beginnings in Basel, Switzerland, to its current presence in over 50 locations worldwide, the company has grown into a global leader in aviation services.Role SummaryWe are seeking a dynamic Senior Director Global Customer Experience to...
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Global Customer Strategist
vor 3 Wochen
Basel, Basel-Stadt, Schweiz Jet Aviation AG VollzeitUnlock Strategic Growth with Jet AviationFuel your career with a dynamic role at Jet Aviation AG, where you'll drive strategic decision-making across customer and market segments. As our Senior Manager, Global Customer and Market Intelligence, you'll leverage advanced analytics to turn complex data into meaningful insights, identifying opportunities and...
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Global Omnichannel Strategy Director
vor 1 Monat
Basel, Basel-Stadt, Schweiz Roche VollzeitThe RoleAt Roche, we are seeking a skilled Global Omnichannel Strategy Director to join our Digital Excellence team. As a key member of our team, you will be responsible for developing and executing an integrated customer experience strategy through an omnichannel go-to-market approach.Key ResponsibilitiesOrchestrate a unified and consistent experience by...
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Director, Customer Value
vor 6 Monaten
Basel, Schweiz Adobe VollzeitOur Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...
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Global Omnichannel Experience Strategist
vor 3 Wochen
Basel, Basel-Stadt, Schweiz Roche VollzeitThe RoleAs a Global Omnichannel Strategy Lead at Roche, you will play a pivotal role in shaping the company's omnichannel customer experience strategy. Your primary objective will be to develop an integrated customer experience strategy through an omnichannel go-to-market approach. This involves leveraging insights-driven use of omnichannel touchpoints,...
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Global Customer
vor 3 Wochen
Basel, Schweiz Jet aviation VollzeitSince 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of...
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Global Customer
vor 3 Wochen
Basel, Schweiz Jet Aviation AG VollzeitGlobal Customer & Market Intelligence Analyst Location: Basel, CH Flexible Work Arrangement: Hybrid Job Category: Customer Standards & Services Career Level: Professional Requisition Id: 3193 Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel,...
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Marketing Director
vor 2 Wochen
Basel, Schweiz VECTURA FERTIN PHARMA VollzeitContract Type: Permanent Closing date: Reference: VN1922 - The Marketing Director is responsible for leading and overseeing the development, execution, and management of the company’s global marketing strategies. This individual will collaborate with cross functional and in market teams to ensure brand consistency, drive global market penetration, and...
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Director, Global Client Services Operational
vor 6 Monaten
Basel, Schweiz Thermo Fisher Scientific Vollzeit**Director, Global Client Services Operational Excellence** **R-01225157** The Director, Global Client Services Operational Excellence will be responsible for managing a team of SMEs in the clinical trial space that drives continuous improvement across our clinical services and bioservices team of clinical trial demand planning, packaging and distribution...
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Global Customer
vor 2 Wochen
Basel, Schweiz Jet Aviation AG VollzeitSince 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of...
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Global Growth Projects Director
vor 1 Monat
Basel, Basel-Stadt, Schweiz Lonza VollzeitAt Lonza, we're committed to driving growth and innovation in life sciences. As a key member of our team, you'll play a critical role in shaping our global growth strategy.The Senior-Director (m/f/d) Global Growth Projects will work closely with our Global Growth Projects Lead to manage key growth projects from initiation through business case approval. This...
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Senior Projects Director
vor 1 Monat
Basel, Basel-Stadt, Schweiz Roche VollzeitThe OpportunityRoche is seeking a seasoned leader to join our Manufacturing Science & Technology and Global Engineering group as a Senior Project Director for Pharma Tech Technology (PTT). This key strategic enabling function will support the changing product mix, new modalities, and investments for our internal manufacturing capabilities and assets that...
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Global Customer
vor 3 Wochen
Basel, Schweiz General Dynamics Corporation VollzeitResponsibilities for this PositionLocation: Basel, CHFlexible Work Arrangement: HybridCareer Level: ProfessionalRequisition Id: 3193Position SummaryFuel strategic growth and insight at Jet Aviation! As our Senior Manager, Global Customer and Market Intelligence, based either in Zurich or Basel, you will leverage advanced analytics to drive strategic...
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Executive Director, Global Health
vor 5 Monaten
Basel, Schweiz Novartis Vollzeit393300BR **Executive Director, Global Health & Sustainability Communications**: Switzerland **About the role** Location: Basel, Switzerland As the Executive Director, Global Health & Sustainability Communications, you will drive integrated communication support to the Novartis Global Health function including access to medicine, Environmental, Social and...
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Associate Director, Global Logistics
vor 6 Monaten
Basel, Schweiz Moderna Vollzeit**The Role**: The Associate Director of Global Logistics Project Resilience is a newly created position responsible to lead the Global Logistics Workstream in Moderna’s Resilience project to establish 3 manufacturing sites in Australia, Canada and UK. He/She must ensure that the logistics set-up is an accurate reflection of the business requirements and in...
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Business Analytics Associate Director
vor 5 Monaten
Basel, Schweiz Novartis Vollzeit390892BR **Business Analytics Associate Director**: Switzerland **About the role** Location: Basel, Switzerland (Hybrid) **About this role**: Our **Business Analytics Associate Director** manages metrics for 400+ trials, provides analytics as a service, and advance automation and data science tools to enable data driven decision making to reduce clinical...
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Global Media Relations Director
vor 1 Monat
Basel, Basel-Stadt, Schweiz Novartis VollzeitJob DescriptionAs the Director of Global Media Relations at Novartis, you will be responsible for leading the development and execution of a strategic approach to advance perception and coverage of Novartis by Global and Swiss media. This includes building relationships with media stakeholders, coordinating global top-tier media engagement, and ensuring...
