Senior Director Global Customer Experience
vor 1 Monat
Location: Basel, CH
Flexible Work Arrangement: Hybrid
Career Level: Management
Requisition Id: 3058
Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide, we enable global flight with passion.
Position SummaryAre you passionate about creating elegant, seamless, and memorable customer experiences? We are seeking a forward-thinking, dynamic and inspiring Senior Director Global Customer Experience based in either Basel or Zurich, to design and implement a global strategy that ensures every touchpoint reflects our brand's promise of being the effort behind effortless. If you are driven by brand and customer, this role is your opportunity to make an impact
Your role:- Strategize & Implement: Craft a global, regional, and local customer experience strategy across our four different lines of service that is aligned with our brand promise.
- Lead & Inspire: Guide a global team, setting the standard for exceptional customer service across all channels.
- Voice of the Customer: Analyze feedback, identify trends, and create actionable plans for continuous improvement.
- Customer-Centric Culture: Drive a customer-centric culture throughout the organization by developing training programs that emphasize the importance of exceptional service at every level.
- Track & Measure: Establish and monitor KPI's to gauge the effectiveness of customer experience initiatives and ensure continuous improvement.
- An exciting and challenging role in a dynamic environment.
- Various opportunities for professional and personal development.
- Chance to work on exciting, high-profile projects.
- A motivated and cheerful team that looks forward to working with you.
- Our events are great We also have lots of fun together outside of working hours.
- Several years of senior leadership in customer-focused, operational or brand, marketing and communication roles.
- Experienced in developing strategies for different market segments.
- Proven track record of driving cultural change and continuous improvement in customer service operations across multiple regions.
- Strong project management skills, with experience leading complex, global customer programs.
- Ability to engage and inspire teams, with excellent communication and people skills.
- A global mindset with the flexibility to travel worldwide and adapt to cultural differences in service standards.
Are you ready for take-off? Join us and be the driving force behind the next level of customer experience at Jet Aviation.
Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Jet Aviation, where individuals are hired, employed, recognized, and advanced based upon their individual skills and abilities and without regard to an individual's race, color, national origin, age, religion, physical or mental disability status, sex, gender, sexual orientation, gender identity or expression, transgender status, genetic information, marital status, pregnancy (including childbirth, lactation and related medical conditions), status as a protected veteran or any status or characteristic protected from employment discrimination under applicable federal, state and local laws (EEO status). This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, compensation, benefits, promotions, termination, layoff, recall, transfer, and opportunities for training and advancement.
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