German Customer Support Specialist Hybrid in Malta
vor 1 Tag
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Client:Cross Border Talents
Location:Job Category:Customer Service
Job Reference:5ea5de31879f
Job Views:10
Posted:21.01.2025
Expiry Date:07.03.2025
Job Description:Ready to elevate your career?
We’re on the lookout for a Customer Success Specialist to join our dynamic team If you’re innovative, personable, and thrive in a fast-paced, ever-evolving environment, this could be the perfect fit for you.
Role Overview:
As a Customer Support Specialist, you’ll handle customer inquiries and resolve issues exclusively through email and live chat—no phone support required.
Key Responsibilities:
- Respond to customer inquiries via email with clear, timely communication (no phone calls needed)
- Moderate user-generated content, ensuring adherence to company policies and standards
- Detect and address potential scams or fraudulent activities to maintain a secure online environment
- Log customer interactions and resolutions accurately for record-keeping
- Work collaboratively with team members to improve processes and enhance customer experiences
- Provide detailed, accurate information using the best tools and resources
- Achieve personal and team performance goals
- Collaborate with internal and client teams to deliver seamless support
- Attend training sessions to ensure compliance with moderation guidelines
- Support multiple workflows, clients, and markets as required
Requirements:
- Fluent in German (C2 level)
- EU citizenship or Maltese Residency Card
- 0-1 year experience in customer support
- Strong leadership, analytical, and communication skills
- Eagerness to learn and grow
Why Join Us:
- Competitive Salary: We recognize your skills and dedication
- Performance Bonuses: Earn rewards for your achievements
- Transportation Provided: Company transport from designated pick-up points
- Relocation Support: Assistance for a smooth transition
- Career Growth: Opportunities for advancement and professional development
- Hybrid Work Model: Flexible work options for a better work-life balance
If you’re ready to embark on a fulfilling customer support journey, apply today, and we’ll be in touch
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