Customer Success and Project Manager

Enterprise Bot is the leading provider of GenAI, conversational AI, and automation software, headquartered in Zurich, Switzerland. Our intelligent virtual assistants and automation tools help businesses increase efficiency, reduce costs, and deliver exceptional customer experiences in industries such as banking, insurance, and logistics. Our mission is to become the world's leading provider of AI-powered automation software within the next five years. We work with leading companies such as SIX Group (Swiss Stock Exchange), SWICA, Generali, and others to improve customer interactions and automate business processes using our cutting-edge conversational AI technology. Our global team comprises more than 70 highly skilled professionals from diverse backgrounds. We foster an open, progressive company culture with state-of-the-art technology and flat hierarchies. At Enterprise Bot, you'll experience a unique blend of passion, ambition, challenge, and fun. Tasks Ready to be the superhero our customers need? As a Customer Success and Project Manager in our conversational AI company, you don't just manage customer accounts – you guide them through the entire lifecycle: from discovery and implementation to measurable success with our AI solutions. Your mix of technical expertise, problem‑solving skills, and relationship‑building talent ensures that customers not only adopt our products but also grow successfully with them. Main Responsibilities Onboarding Navigator : Safely introduce new customers to our world of AI/SaaS solutions. Ensure a smooth start with clear implementation roadmaps, milestones, and KPIs. Solution Implementer : Work closely with customers and internal teams to configure conversational AI bots, automation workflows, and integrations – tailored to the customers' specific use cases and business objectives Testing & QA Advocate : Coordinate and oversee UAT (User Acceptance Testing), ensure the quality of bots, fix problems, and guide customers through test iterations until the solutions meet the agreed standards Optimization Partner : Continuously monitor bot performance and customer feedback. Suggest improvements, automation optimizations, and best practices to increase efficiency and ROI. Engagement Conductor : Keep customer relationships active and proactive. Conduct regular business reviews, analyze performance reports, and ensure customers achieve their goals Relationship Architect : Build strong, long‑term relationships – as the foundation for trust, success, and mutual growth. Adoption Catalyst : Conduct training, enablement workshops, and documentation to empower customer teams to use our tools effectively and independently. Feedback Loop Coordinator : Translate customer feedback and needs into actionable recommendations and work closely with the product and engineering teams to further develop our solutions. Growth Scout : Work with sales to identify renewal, extension, and upselling opportunities and drive mutual growth. Requirements Native German speaker with excellent English skills; additional languages, especially Spanish, French, are a significant advantage. Degree in Business Administration, Computer Science, or a related field. 3–5 years of experience in Customer Success, Project Management, Implementation, or Technical Account Management, ideally in the SaaS or Automation industry Hands‑on experience with bot building, automation workflows, integrations, and QA testing is a big plus. Familiarity with AI/NLP solutions, APIs, and low‑code/no‑code platforms is highly desirable. Strong analytical skills to interpret data and translate it into actionable recommendations. Excellent communication and presentation skills, with the ability to explain technical concepts clearly and in a customer‑friendly way. Proven ability to manage multiple client projects simultaneously and meet deadlines. Team‑oriented mindset and a passion for maximizing customer value and measurable results. Benefits A culture comprised of diverse, global teams who share a passion for collaboration and excellent customer service. The opportunity to make an impact on a rapidly growing startup and innovative, cutting‑edge AI products and solutions. A competitive salary and development opportunities for your future career A great work environment with open feedback, flat hierarchies, and an inspiring mix of purpose, challenge, and fun – that's what makes working at Enterprise Bot so special. Ready to get started with us? If you're eager to work at the forefront of AI innovation and make a real impact in a rapidly growing, global company, then we look forward to receiving your application. Apply now and become part of a diverse and dedicated team actively shaping the future of automation and conversational AI – solution by solution. #J-18808-Ljbffr