Field Service Engineer

Vor 4 Tagen

Lausanne, Schweiz Distalmotion SA Vollzeit

About us

At Distalmotion, we aim to deliver the benefits of robotic surgery to more surgeons, more hospitals, and more patients globally. Our vision is to establish a new standard of care, removing traditional barriers and complexities of robotics to ensure greater access to best-in-class minimally invasive surgery.

We are a diverse, international team, headquartered in Lausanne, Switzerland, with a growing presence and footprint globally. With over 150 members, more than 25 nationalities, speaking over 15 languages, we are all united by the same goal — bringing patients the best in minimally invasive surgical care.

Are you looking for a new fulfilling challenge in a fast-growing medical device company? Join a team engaged in empowering robotic surgery, the new medical revolution.

About Field Service Engineer:

Based in Switzerland, the Field Service Engineer is responsible for the delivery of support to Distalmotion customers across Europe territory. Working closely with Commercial, Clinical Specialist, Complaint Handling and Service Support teams, he is the primary level of customer site accountability.

The Field Service Engineer Europe will install, support, troubleshoot, repair all Distalmotion products in his assigned territory ensuring all service agreements and warranty obligations are fulfilled and exceeding customer expectations.

Duties and Responsibilities:

  • Promoting customer satisfaction through the timely response to customer calls, clear and effective communications, professional appearance, and delivering efficient repair/maintenance activities.
  • Coordinate and perform systems delivery and installation to new customers.
  • Perform all types of scheduled maintenance activities including system inspections, preventive maintenance, software/hardware upgrades, system recalls and field actions.
  • Troubleshoot, diagnose, and repair all Distalmotion products and associated equipment in accordance with procedures and within designated timeframes.
  • Complete all administrative duties, which include but not limited to; spare parts inventory management, Field Activity Reports, Return Material Authorizations, Expense Reports, etc. within the prescribed timeframes.
  • Maintain all Distalmotion provided items including issued tooling, calibrated tool sets, employee vehicle (if provided), laptops, and any other company owned or issued assets.
  • Support Distalmotion teams as required to facilitate company objectives, e.g. trade show support, supporting with hospital interactions, etc.
  • Collaborate with Product Support, R&D, Supply chain and any other Distalmotion headquarter team to support continuous improvement projects and drive products quality and processes efficiency improvements.
  • Complete all required trainings to include, but not limited to; service training for Distalmotion products, and professional development courses as required by management.
  • Maintain all aspects of your assigned territory including but not limited to responding to customer needs, maintaining system Installed Base configurations, customer contacts, establishing a rapport with assigned customer base.
  • Provide technical support and technical training to end-users and other Distalmotion employees.
  • Understand and comply with all department and company policies.
  • Ad hoc tasks assigned by management.

Work Experience and Education requirements:

  • 5 years of Field Service Experience.
  • Experience in Medical Device, international environment preferred.
  • Associate degree in related field or equivalent training/experience.
  • Proven track record of troubleshooting complex electro-mechanical systems.
  • Experience of Operating Room environment and protocols.

Knowledge, Skills & Abilities required:

  • Excellent organizational, communication and customer relations skills.
  • Excellent computer and technology skills with software applications (Excel, Word, Power Point, etc.), CRM and ERP databases and technology innovation.
  • Strong administrative and record keeping skills.
  • Must have a valid driver’s license and clean driving record.
  • English: B2 level.
  • German: B2 level.
  • Ability to travel up to 75% and work flexible hour shifts.
  • Proximity to large airport preferred (ZRH, GEN).
  • Ability to lift 30kg and move wheeled objects up to 500kg.

Benefits:

  • Opportunity to work in a fast-growing company active in one of the most promising fields of medicine.
  • A dynamic atmosphere in an internationally minded environment.
  • Permanent contract with 25 days of paid vacation.
  • Attractive talent development programs and initiatives empowering employees to enhance their skills and fostering professional development growth.
  • Mobility plan, competitive company pension plan, support for gym memberships.
  • Regular team building events such as boot camps, skiing and much more.

Distalmotion is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all qualified applicants and employees.

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