Intern - Customer Care Specialist (CCS)

Vor 3 Tagen

Kaiseraugst, Schweiz dsm-firmenich Vollzeit

Job title: Intern - Customer Care Specialist (CCS)

City, Country: Kaiseraugst, Switzerland

Work mode: Hybrid

Join us as an Intern Customer Care Specialist and spearhead our Order to Cash process You'll own efficient order intake, processing, and management of customer data, pricing, contracts, and stock. Oversee the entire delivery process and handle complaints, turning them into solutions that benefit our clients and internal teams. Our team collaborates with customers to understand their needs, providing tailored solutions. Aim for high-quality, consistent service to drive client satisfaction and loyalty. Join us to make a real difference in customer care

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Your Key Responsibilities

  • Own the order to cash process and partner with Account Managers on the customer relationship.
  • Receive orders from customers through different channels (e.g. email, phone, eCommerce, EDI), create orders in SAP and communicate confirmation/acknowledgement to customers and own the order including changes.
  • Check orders received, i.e. Available to Promise check (liaise with supply chain) to respond back to the customer within 48 hours, validate quotation of the order price and payment terms, options for improving order pattern.
  • Maintain and update regularly customer and country specific master data; Monitor products on allocation or tight supply and ensure that release is done in a timely manner. Escalate to the relevant internal stakeholders in time and ensure the right accountability for the blocks.
  • Process deliveries by allocating manually or automatically batches for each industry subject to customers’ specific requirements.
  • Upon request provide all shipping documents to customers, as well as the part of export documents CCS can create. Create transport documents/delivery notes, arrange shipments with the forwarder, track order status, communicate status to the customer.
  • Ensure internal and external communication by phone/e-mail for all matters pertaining to CCS issues; Maintain surveillance of call-offs against contracts, delivery lead-times, pricing, Minimum order Value, item proposals and informs account management and customers accordingly.
  • Check and monitor credit limits in close collaboration with the account management and Finance; Receive, own and communicate with customers on logistic complaints. Process and surveillance of Customer Complaint and identify potential problem and source of solution.
  • Surveillance of return orders within the customer complaint process, replacement of goods, and all documentation/certificates related to the orders, i.e. orders confirmation, invoices, credit notes.
  • Monitor consignment stocks; Surveillance of customers’ specific requirements on systems support in close collaboration with responsible Account.
  • Participate in and contribute to relevant continuous improvement projects for Customer Care; Serve as a link for the customer to the relevant DNP internal stakeholders for additional (Non-standard) requests- accountability with the relevant stakeholders.
  • Adhere to segregation of duties and SHE guidelines.

We Bring

  • Empowerment to make meaningful contributions while upholding ethical standards.
  • Recognition and celebration of your efforts and accomplishments.
  • Opportunities for growth and advancement for those who embrace innovation and take initiative.
  • Customer-first approach, working with world-renowned brands to turn ideas into impactful solutions.
  • Responsibility and accountability in living company values and driving sustainable solutions.
  • Supportive environment where individuals are empowered to progress and contribute to meaningful change.

You Bring

  • Generalist background / commercial education followed by practical experience in Customer Care/and or transportation/logistics activities.
  • Familiar with Incoterms, liability matters pertaining to Insurance.
  • Good knowledge of Microsoft applications (Outlook, Word, Excel, PowerPoint) – Internet.
  • Solid understanding of SAP R3 SD Module.
  • Very good command (written & verbal) of English is a prerequisite, plus additional other language on native level according to the allocated customer (German / French/ Italian / Spanish / Dutch).
  • Accurate, solution-oriented and customer-friendly communication style (phone/email).
  • Open for change and showing initiative; Enthusiastic and committed to take ownership; Team Player.

Our application process

Interested in this position? Please apply online by uploading your resume in English via our career portal.

Equal opportunities commitment

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there’s a place for everyone at dsm-firmenich.

As a committed equal opportunity employer, we ensure our recruitment practices are inclusive and fair. We encourage the recruitment of a diverse workforce, representative of the communities in which we work, by using inclusive language, diverse interview panels, diversified sourcing strategies. Selection is based on qualifications, competency, experience, performance history and fit with the team to advance fair and equitable opportunity.

Employment decisions are based upon job-related reasons regardless of an applicant's race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, age, disability, backgrounds, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

About dsm-firmenich

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life every day, everywhere, for billions of people.

www.dsm-firmenich.com

Agency statement

Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency’s fees, percentages or similar.

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