IT Support Engineer

vor 3 Wochen

Nyon, Schweiz Michael Page International (Switzerland) SA Vollzeit

About Our Client

Our client is an international organization with operations in Switzerland.

Job Description

  • Deliver tiered technical support for various IT-related requests.
  • Set up, configure, and maintain computer systems, networks, and peripheral devices.
  • Diagnose and resolve hardware and software problems effectively.
  • Monitor system logs to identify patterns and address underlying issues.
  • Document support cases, ensure timely follow-ups, and escalate when necessary.
  • Support users with application and desktop issues, both onsite and remotely.
  • Assist with system security and governance initiatives.
  • Oversee user account management, including setup, updates, and deactivations.
  • Build positive working relationships with end-users and colleagues.
  • Communicate effectively with users to understand, replicate, and resolve issues via phone, email, or remote access.
  • Participate in ongoing training and development to stay updated on new technologies.
  • Conduct regular maintenance and system checks as needed.
  • Follow internal processes and suggest enhancements for better efficiency.
  • Ensure compliance with relevant internal standards and documentation requirements.

The Successful Applicant

  • Degree in IT, computer science, or related discipline.
  • Certifications in IT-related areas (e.g., Microsoft, Cisco).
  • Proven experience in a technical support or helpdesk role.
  • Familiarity with various operating systems, hardware setups, and network configurations.
  • Hands-on experience with administering Windows OS, managing Active Directory, Group Policies, Office applications, and helpdesk software.
  • Familiarity with mobile device management and video conferencing tools.

What's on Offer

  • International exposure
  • Competitive package
  • Motivating environment (innovative)
  • Broad set of responsibilities, versatile role
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