IT Support Specialist
vor 1 Woche
We are seeking a highly skilled IT Support Engineer to join our team at Michael Page. As a key member of our IT department, you will be responsible for providing technical support and assistance to our clients and internal teams.
Key Responsibilities:- Technical Support: Provide tiered technical support for various IT-related requests, including setup, configuration, and maintenance of computer systems, networks, and peripheral devices.
- Problem-Solving: Diagnose and resolve hardware and software problems effectively, using your technical expertise to identify and address underlying issues.
- Documentation and Communication: Document support cases, ensure timely follow-ups, and escalate when necessary, communicating effectively with users to understand, replicate, and resolve issues.
- Training and Development: Participate in ongoing training and development to stay updated on new technologies, ensuring you have the latest skills and knowledge to support our clients.
- System Maintenance: Conduct regular maintenance and system checks as needed, ensuring our systems are running smoothly and efficiently.
- Education: Degree in IT, computer science, or related discipline.
- Certifications: Certifications in IT-related areas (e.g., Microsoft, Cisco).
- Experience: Proven experience in a technical support or helpdesk role, with familiarity with various operating systems, hardware setups, and network configurations.
- Skills: Hands-on experience with administering Windows OS, managing Active Directory, Group Policies, Office applications, and helpdesk software, as well as familiarity with mobile device management and video conferencing tools.
We offer a competitive package, a motivating environment, and a broad set of responsibilities in a versatile role. If you are a motivated and experienced IT professional looking for a new challenge, please apply.
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