IT Support Specialist
vor 3 Wochen
As a key member of our IT team, you will play a crucial role in providing multi-level technical support, resolving technical issues for internal users, and ensuring the smooth operation of our IT systems.
Key Responsibilities:- Deliver tiered technical support for various IT-related requests, ensuring timely and effective resolution of issues.
- Set up, configure, and maintain computer systems, networks, and peripheral devices, ensuring optimal performance and security.
- Diagnose and resolve hardware and software problems, leveraging your expertise to identify and implement solutions.
- Monitor system logs to identify patterns and address underlying issues, ensuring proactive maintenance and minimizing downtime.
- Document support cases, ensure timely follow-ups, and escalate when necessary, maintaining accurate records and communication with stakeholders.
- Support users with application and desktop issues, both onsite and remotely, providing expert guidance and assistance.
- Assist with system security and governance initiatives, ensuring compliance with internal standards and documentation requirements.
- Oversee user account management, including setup, updates, and deactivations, maintaining accurate records and ensuring seamless user experience.
- Build positive working relationships with end-users and colleagues, fostering a collaborative and supportive environment.
- Communicate effectively with users to understand, replicate, and resolve issues via phone, email, or remote access, ensuring clear and concise communication.
- Participate in ongoing training and development to stay updated on new technologies, enhancing your skills and expertise.
- Conduct regular maintenance and system checks as needed, ensuring proactive maintenance and minimizing downtime.
- Follow internal processes and suggest enhancements for better efficiency, continuously improving our IT operations.
- Degree in IT, computer science, or related discipline.
- Certifications in IT-related areas (e.g., Microsoft, Cisco).
- Proven experience in a technical support or helpdesk role, with a strong track record of delivering high-quality support.
- Familiarity with various operating systems, hardware setups, and network configurations, with hands-on experience with administering Windows OS, managing Active Directory, Group Policies, Office applications, and helpdesk software.
- Familiarity with mobile device management and video conferencing tools, with a strong understanding of IT infrastructure and systems.
- International exposure and the opportunity to work with a diverse team.
- A competitive package and motivating environment that fosters innovation and growth.
- A broad set of responsibilities and a versatile role that offers opportunities for professional development and advancement.
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