IT Technical Support Specialist
Vor 2 Tagen
At Michael Page, we are seeking an experienced IT Support Engineer to join our team. As an IT Support Engineer, you will be responsible for delivering tiered technical support for various IT-related requests. This includes setting up, configuring, and maintaining computer systems, networks, and peripheral devices. You will also diagnose and resolve hardware and software problems effectively, monitor system logs to identify patterns and address underlying issues, and document support cases. Additionally, you will communicate effectively with users to understand, replicate, and resolve issues via phone, email, or remote access. If you have a degree in IT, computer science, or a related discipline, and certifications in IT-related areas, we encourage you to apply for this role. You will also have hands-on experience with administering Windows OS, managing Active Directory, Group Policies, Office applications, and helpdesk software. If you are a motivated individual with a passion for technology, we would love to hear from you.
Key Responsibilities:- Deliver tiered technical support for various IT-related requests.
- Set up, configure, and maintain computer systems, networks, and peripheral devices.
- Diagnose and resolve hardware and software problems effectively.
- Monitor system logs to identify patterns and address underlying issues.
- Document support cases, ensure timely follow-ups, and escalate when necessary.
- Support users with application and desktop issues, both onsite and remotely.
- Assist with system security and governance initiatives.
- Oversee user account management, including setup, updates, and deactivations.
- Build positive working relationships with end-users and colleagues.
- Communicate effectively with users to understand, replicate, and resolve issues via phone, email, or remote access.
- Participate in ongoing training and development to stay updated on new technologies.
- Conduct regular maintenance and system checks as needed.
- Follow internal processes and suggest enhancements for better efficiency.
- Ensure compliance with relevant internal standards and documentation requirements.
- Degree in IT, computer science, or related discipline.
- Certifications in IT-related areas (e.g., Microsoft, Cisco).
- Proven experience in a technical support or helpdesk role.
- Familiarity with various operating systems, hardware setups, and network configurations.
- Hands-on experience with administering Windows OS, managing Active Directory, Group Policies, Office applications, and helpdesk software.
- Familiarity with mobile device management and video conferencing tools.
- International exposure.
- Competitive package.
- Motivating environment (innovative).
- Broad set of responsibilities, versatile role.
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