Hotel Manager

vor 4 Wochen


Genf, Schweiz Badrutt's Palace Hotel Vollzeit

Notre hôtel, situé au cœur du quartier des banques et artistiques de Genève, est à la recherche d'un (e) hôtel manager expérimenté pour assurer la gestion quotidienne de l'établissement. Vous aurez la responsabilité de garantir une expérience exceptionnelle à nos clients tout en veillant à l'efficacité des opérations et à la rentabilité de l'hôtel. Nous recherchons une personne : L'une des missions clés inhérentes à ce poste, étant l'optimisation de l'accueil et du suivi relationnel personnalisé avec notre clientèle, nous cherchons avons tout une personne possédant un excellent relationnel ainsi qu'un grand sens du service client, très à l'aise et proactive dans le contact avec notre clientèle. La complexité de la fonction requiert également d'être flexible, d'avoir le bon sens de l'organisation, d'être rigoureuse et autonome ainsi que des capacités évidentes de leadership. Tâches principales :
•Superviser les opérations de l'hôtel incluant l'accueil, la réception, l'entretien et la restauration
•Gérer, motiver, encadrer une équipe dynamique
•Assurer la satisfaction des clients et gérer les éventuelles plaintes ou demandes particulières.
•Suivre les indicateurs de performance et mettre en place des stratégies d'amélioration continue en collaborant avec les managers
•Gérer le budget de l'hôtel et optimiser les coûts opérationnels
•Assurer le respect des normes d'hygiène, de sécurité et de qualité
•Mettre en œuvre des plans d'actions pour s'assurer de la réalisation des objectifs fixés
•Assurer la communication entre les différents services de l'hôtel
•Apporter du support opérationnel si nécessaire au front office Compétences professionnelles spécifiques : Maitrise des outils usuels (Word – excel) Connaissance logiciels hôteliers (PMS, CRS, CRM, Channel Mger ...)Connaissance du logiciel Mirus un atout Connaissance des techniques de ventes Aisance avec l'outil informatiqueFrançais irréprochable, anglais niveau bilingue Formation : Ecole HôtelièreExpérience d'au moins 1 année dans un poste similaire dans un hôtel boutique (4-5*) de standing en milieu urbain

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