Hotel Operations Director
vor 1 Woche
As the Brand Performance Director at MSC Cruises, you will play a pivotal role in shaping the overall guest experience across our fleet. You will be responsible for overseeing the conception, development, and execution of on-board products, and you will ensure that our cruises not only meet but exceed guest expectations. This role requires a seasoned professional with a deep understanding of the cruise industry, a strategic mindset, and the ability to lead cross-functional teams to deliver excellence.
KEY ACCOUNTABILITIES- End-to-End Ownership: Take full ownership of the guest experience, from product conception on new builds to implementation across the entire fleet.
- Product Development: Collaborate with various departments to define product specifics, submit budget proposals, and establish timelines for execution.
- Execution Monitoring: Closely monitor the start-up phases of projects, ensuring on-time and within-budget executions.
- Communication Hub: Act as the point of contact for Onboard Hotel Directors, addressing product-related issues and providing necessary support.
- Feedback Mechanism: Provide constructive feedback to Hotel Operations, F&B, and Crew HR teams to enhance product delivery.
- Performance Monitoring: Monitor the performance of assigned ships, focusing on guest satisfaction and financial performance (P&L).
- Guideline Creation: Develop brand guidelines, standard operating procedures, and key performance indicators (KPIs) for the entire fleet.
- Data Analysis: Analyze product delivery and on-board revenue results to ensure optimal implementation across the fleet.
- Guest Satisfaction: Monitor guest satisfaction through comment forms, analytical systems, and surveys, identifying opportunities for improvement.
- Operational Excellence: Monitor the operational dashboard, collaborating with on-board and ashore teams to facilitate continuous improvement.
- Ship Visits: Conduct regular ship visits to audit and support the on-board execution of established standards.
- Audit Coordination: Coordinate Mystery Shopper audits and manage follow-up visits.
- 10 years of senior-level experience in the cruise industry is essential.
- Previous experience at the corporate level, either in the cruise industry or shoreside structures, is a plus.
- Fluent in English; knowledge of another language is an advantage.
- Graduation from a Hotel Management School is an advantage.
- Experience in budgeting and presenting projects at the executive level.
- Proven experience in managing remote teams and multiple projects simultaneously.
- Excellent communication skills in multicultural environments.
- Ability to travel up to 30% of the time.
EU Passport/ Right to work in Switzerland.
#J-18808-Ljbffr-
Hotel Operations Director, New Builds
vor 3 Wochen
Genf, Genf, Schweiz MSC CRUISES VollzeitJob Purpose: The Hotel Operations Director, New Builds, is the key leader and decision maker on behalf of Operations (Hotel, Entertainment, F&B) during the development, conception, building, and introduction phases of all new shipbuilding projects. This role will lead all aspects of new builds for MSC Cruises guest operations.
-
Hotel Operations Director
vor 1 Monat
Genf, Genf, Schweiz MSC CRUISES VollzeitJob Title: Hotel Operations DirectorJob Summary: We are seeking a seasoned professional to join our team as a Hotel Operations Director at MSC Cruises. As a key member of our leadership team, you will play a pivotal role in shaping the overall guest experience across our fleet.Key Responsibilities:End-to-End Ownership: Take full ownership of the guest...
-
Hotel Operations Director for New Builds Project
vor 4 Wochen
Genf, Genf, Schweiz MSC CRUISES VollzeitHotel Operations Director for New Builds ProjectThe Hotel Operations Director for New Builds Project is a key leader and decision maker for MSC Cruises, responsible for the development, conception, building, and introduction phases of all new shipbuilding projects. This role will lead all aspects of new builds for guest operations.Key Responsibilities:Ensure...
-
Master Hotel Operations Director
vor 3 Wochen
Genf, Genf, Schweiz MSC CRUISES VollzeitJob SummaryThe Chief Hospitality and Accommodation Officer is responsible for leading the hotel operations of MSC Cruises. This role requires a highly experienced and skilled individual who can drive the hotel operation to deliver exceptional guest experiences.Main ResponsibilitiesManage the overall hotel operation to ensure seamless execution of all hotel...
-
Genf, Genf, Schweiz MSC CRUISES VollzeitAt MSC Cruises, we are seeking an experienced and visionary Hotel Operations Director, New Builds Transformation Leader to spearhead the development, conception, building, and introduction phases of all new shipbuilding projects. This key leader and decision-maker will drive operational excellence and lead all aspects of new builds for our guest...
-
Hotel Operations Director, New Builds Specialist
vor 1 Monat
Genf, Genf, Schweiz MSC CRUISES VollzeitJob Title: Hotel Operations Director, New BuildsThe Hotel Operations Director, New Builds, is a key leader and decision-maker responsible for the development, conception, building, and introduction phases of all new shipbuilding projects for MSC Cruises. This role will lead all aspects of new builds for guest operations.Key Responsibilities:Ensure new ships...
-
Hotel Operations Director, New Builds
vor 1 Woche
Genf, Schweiz MSC CRUISES VollzeitJOB PURPOSEThe Hotel Operations Director, New Builds, is the key leader and decision maker on behalf of Operations (Hotel, Entertainment, F&B) during the development, conception, building, and introduction phases of all new shipbuilding projects. This role will lead all aspects of new builds for MSC Cruises guest operations.KEY ACCOUNTABILITIESEnsure that...
-
Hotel Operations Manager
vor 3 Wochen
Genf, Genf, Schweiz MSC CRUISES VollzeitJOB PURPOSEThe Hotel Director at MSC Cruises is a critical role that requires exceptional leadership and management skills to deliver an exceptional guest experience onboard our ships. As a key ambassador for the MSC Brand Values, this position drives a guest-centric engagement with all departments and crew members.KEY ACCOUNTABILITIES• Ensure that all...
-
Hotel Operations Manager
Vor 5 Tagen
Genf, Genf, Schweiz MSC CRUISES VollzeitAbout Us">MSC Cruises is a leading cruise line that offers unforgettable holiday experiences to our guests. As Hotel Director, you will play a crucial role in delivering exceptional service and ensuring the highest standards of hospitality onboard our ships.Job Overview">The Hotel Director is responsible for overseeing the entire guest experience, managing...
-
Director of Food and Beverage Operations
vor 1 Woche
Genf, Genf, Schweiz Four Seasons Hotels and Resorts VollzeitAbout Four Seasons: We are a luxury hospitality company that strives to deliver exceptional guest experiences through a world-class employee experience and company culture. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. The Director of Food and Beverage...
-
Hotel Operations Coordinator
vor 1 Monat
Genf, Genf, Schweiz MSC CRUISES VollzeitJob SummaryThe Hotel Operations Intern will support the Project Management team in coordinating Hotel Operations projects. The role involves prioritizing, communicating, completing, and measuring projects to increase consistency, guest satisfaction, and return on investment.Key Responsibilities Manage Gantt charts for departmental projects. Monitor project...
-
Hotel Operations Coordinator
vor 3 Wochen
Genf, Genf, Schweiz MSC CRUISES VollzeitJob Description:The Hotel Operations Intern will support the Project Management team in coordinating Hotel Operations projects. Key responsibilities will include managing workstreams, setting workshops, and reporting progress of execution.Key Accountabilities:• Own and update Gantt Chart for the department's projects.• Monitor project progress and create...
-
Hotel Manager
vor 4 Wochen
Genf, Genf, Schweiz MSC CRUISES VollzeitJob SummaryThe Guest Experience Director is responsible for delivering exceptional experiences to our guests by effectively managing the overall hotel operation onboard our ships. Main ResponsibilitiesManage the entire Guest Experience and is fully responsible for guest satisfaction across all service areas of the vessel;Ensure that all Hotel Departments...
-
Hotel Operations Director
vor 1 Woche
Genf, Genf, Schweiz MSC CRUISES VollzeitJob OverviewAs a seasoned professional in the cruise industry, you will play a pivotal role in shaping the overall guest experience across our fleet. This position requires a deep understanding of the industry, a strategic mindset, and the ability to lead cross-functional teams to deliver excellence.Key AccountabilitiesTake full ownership of the guest...
-
Hotel Operations Intern
vor 3 Monaten
Genf, GE, Schweiz MSC Cruises VollzeitThe Hotel Operations Intern supports the Project Management team and subsequently the entire Product Development team with the coordination of all Hotel Operations projects. The Project Management teams function is to prioritize, communicate, complete and measure Hotel Operations projects fleetwide. Projects will involve increasing consistency in Hotel...
-
Genf, Genf, Schweiz Michael Page VollzeitAbout the RoleWe are seeking an experienced Compliance Director to lead our Cryptocurrency Operations team at Michael Page. In this role, you will be responsible for overseeing all compliance matters related to our operations and ensuring adherence to international and local regulations.
-
Spa Operations Director
vor 3 Wochen
Genf, Genf, Schweiz MSC CRUISES VollzeitJob PurposeThe Spa Manager will oversee the daily operations of the Spa, Gym, and facilities, ensuring exceptional guest service and maximizing revenue. Under the supervision of the Onboard Revenue Director, this role is responsible for managing and motivating the Onboard Spa Team.Key ResponsibilitiesOversee Spa, Gym, and facilities operationsEnsure...
-
Director of Financial Operations
vor 4 Wochen
Genf, Genf, Schweiz WIPO VollzeitJob DescriptionThe Director of Financial Operations will lead the Finance Division of the Department of Program Planning and Finance, overseeing the management of financial resources, accounting, and reporting. This role will require strong leadership and communication skills, as well as expertise in financial management and international accounting...
-
Executive Assistant to the F&B Operations Director
vor 2 Wochen
Genf, Genf, Schweiz MSC CRUISES VollzeitJob Title: Executive Assistant to the F&B Operations DirectorWe are seeking a highly skilled and proactive individual to support our F&B Operations Director in daily administrative activities and organisation. As an executive assistant, you will have the opportunity to develop a range of professional skills that will be fundamental to your growth and career...
-
Accounting Director for Global Operations
Vor 2 Tagen
Genf, Genf, Schweiz Michael Page - Switzerland VollzeitAbout the RoleWe are seeking an experienced Accounting Director to lead our global operations team in Switzerland. This is a fantastic opportunity to work with a leading organization and play a key role in shaping our accounting strategy.