Technical Support Engineer

OverviewDescription: Technical Support EngineerBackground:Our client is looking for an additional member to join the First Level Support Team in Basel, Switzerland. The new team member will be part of a distributed team located in Switzerland, Hong Kong, and Mexico. As a Level 1 Technical Support Engineer, you are responsible for finding solutions to incidents on an array of Banking-specific applications reported by business users from front, middle, and back office. Together with the extended Banking IT team, you would help resolve issues end-to-end. You would document resolutions and share your knowledge with the rest of the First Level Support Team. You will contribute to development and work items.General Information:Start date: ASAPLatest start date: 3 monthsEnd date: 31.03.2026Extension: TBCWork location: BaselWorkload: 100%Travelling: noOn Call: yes (but not regularly and only during certain bank holidays)Team: Banking ITDepartment: BankingTasks & ResponsibilitiesResolve incidents reported by business users on Banking applicationsCoordinate between various teams within Banking and internal IT teams within our client to fix major incidentsCommunicate updates to business usersDocument issues and resolutions using internal systemsContribute to long-term system enhancements either as a developer or a business analystMust havesAt least 3 years’ experience working at a financial institution as engineer / technical support in a banking environment. (*****)Experience working with order management systems (esp. FIS Cross-Asset Trading and Risk Platform / FrontArena) (*****)Hands on experience working in an ITIL (Information Technology Infrastructure Library) environment / knowledge (****)Experience working with Oracle Database or Microsoft SQL Server, and writing SQL queries (*****)Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk). (****)Familiarity with monitoring and diagnostic tools (e.g., ELK) (****)Interpersonal skillsSelf-motivatedAbility to take initiative and suggest improvementsExcellent analytical skillsExcellent communication skills in EnglishNice to haveExperience working with OpenLink Findur/Endur or any major trading platformExperience working with GoldenSource or any major enterprise data management systemExperience working with financial messages (SWIFT, FIX, CTM)Experience working with asset management solutions (Aladdin)Experience with trading venues (Bloomberg, Refinitiv, FXall, Tradeweb, Eurex)Client facing experience in the role of the technical supportExperience with the different stages of software development lifecycleExperience developing in Python, Java, C++ or C#A degree in Computer Science, Information Technology, Engineering, or a related fieldEmployee Value PropositionLong term opportunity in a highly skilled team.Job Title: Technical Support EngineerLocation: Basel, SwitzerlandJob Type: ContractTEKsystems, an Allegis Group company. Allegis Group AG, Aeschengraben 20, CH-4051 Basel, Switzerland. Registration No. CHE-101.865.121. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at https://www.allegisgroup.com/en-gb/privacy-notices.To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to https://www.allegisgroup.com/en-gb/privacy-notices.We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at https://www.allegisgroup.com/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield. #J-18808-Ljbffr