Technical Support Engineer

vor 1 Tag


Basel, Schweiz Jobs via eFinancialCareers Vollzeit

Job Title Technical Support Engineer Location Basel, Switzerland Job Type Contract Overview Our client is looking for an additional member to join the First Level Support Team in Basel, Switzerland. You will be part of a distributed team located in Switzerland, Hong Kong, and Mexico. As a Level 1 Technical Support Engineer, you will find solutions to incidents on an array of Banking‑specific applications reported by business users from front, middle, and back office. Together with the extended Banking IT team, you will help resolve issues end‑to‑end, document resolutions, share your knowledge, and contribute to development and work items. General Information Start date: ASAP Latest start date: 3 months End date: 31.03.2026 Extension: TBC Work location: Basel Workload: 100% Travelling: no On Call: yes (but not regularly and only during certain bank holidays) Team: Banking IT Department: Banking Tasks & Responsibilities Resolve incidents reported by business users on Banking applications Coordinate between various teams within Banking and internal IT teams within our client to fix major incidents Communicate updates to business users Document issues and resolutions using internal systems Contribute to long‑term system enhancements either as a developer or a business analyst Required Qualifications (Must haves) At least 3 years’ experience working at a financial institution as engineer / technical support in a banking environment. Experience working with order management systems (esp. FIS Cross‑Asset Trading and Risk Platform / FrontArena). Hands on experience working in an ITIL (Information Technology Infrastructure Library) environment / knowledge. Experience working with Oracle Database or Microsoft SQL Server, and writing SQL queries. Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk). Familiarity with monitoring and diagnostic tools (e.g., ELK). Interpersonal Skills Self‑motivated Ability to take initiative and suggest improvements Excellent analytical skills Excellent communication skills in English Nice to Have Experience working with OpenLink Findur/Endur or any major trading platform Experience working with GoldenSource or any major enterprise data management system Experience working with financial messages (SWIFT, FIX, CTM) Experience working with asset management solutions (Aladdin) Experience with trading venues (Bloomberg, Refinitiv, FXall, Tradeweb, Eurex) Client facing experience in the role of the technical support Experience with the different stages of software development lifecycle Experience developing in Python, Java, C++ or C# A degree in Computer Science, Information Technology, Engineering, or a related field Employee Value Proposition Long term opportunity in a highly skilled team. #J-18808-Ljbffr



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