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vor 1 Woche

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**Beschreibung**: "Welcome to an exciting opportunity with our international customer. We are looking for a dynamic and highly motivated individual to strengthen the team in the **Technical Support** Position." **Tasks**: - Identifying hardware and software problems - Troubleshooting technical problems - Install and configure hardware and software - Talking with customers to capture problems in the best way possible - Clean documentation of procedures - Guiding customers through a series of actions to resolve a problem - Providing documents and training materials to customers - Proactive/Onsite Support - Further develop Delivery & Opt. squad tasks and processes with the goal of reducing complexity - Make processes more efficient (Lean), automate processes while maintaining a high level of customer satisfaction **Must Haves**: - Finished apprenticeship in information technology or similar or 2+ years of experience in technical support or desktop support - Proficiency with Windows/Mac OS and GSuite Applications - Experience in Hardware support - Fluency written and verbal communication in English and German is a MUST - Attention to detail and good problem solving skills - Excellent interpersonal skills and who is proactive and willing to work - Able to set priorities and Reliable personality - Proactive listener and solution presenter

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