Deskside Support

vor 1 Tag

Basel, Basel-Stadt, Schweiz Tech Source Managed Services Vollzeit

Company Description

Founded in 2016, Tech Source Managed Services is an outsourcing company specializing in major IT projects, operational management, and record maintenance for leading organizations. The company is dedicated to delivering efficient and reliable solutions tailored to meet clients' needs. With a strong focus on quality and innovation, Tech Source Managed Services has established a reputation as a trusted partner in the IT industry. The organization emphasizes creating value and streamlining operations for its clients.

Role Description

This is a full-time, on-site Deskside Support role based in Basel. The Deskside Support professional will be responsible for providing technical and customer support to end-users, assisting with troubleshooting, diagnosing, and resolving hardware and software issues. Daily tasks include managing tickets, maintaining IT equipment, collaborating with other technical teams, and ensuring a high level of customer satisfaction through effective communication.

Qualifications

  • Strong technical support and troubleshooting skills, with the ability to diagnose and resolve hardware and software issues effectively.
  • Excellent customer support and communication skills to ensure positive interactions and clear guidance for end-users.
  • Proficient analytical skills to assess and address technical challenges systematically.
  • Ability to work independently, prioritize tasks under pressure, and maintain high attention to detail.
  • Previous experience in IT support or a related field is preferred.
  • Relevant certifications such as CompTIA A+, ITIL, or equivalent are beneficial.
  • Proficiency in English, and knowledge of German or French is a plus.

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