Customer Success Executive

Vor 7 Tagen

Zürich, Schweiz Netcetera Vollzeit
Customer Success Executive (German speaking)

We are a team of experts who work together to design and develop software that matters. Netcetera strongly believes in and supports continuous professional development. We care about our well-being. At Netcetera, we share our expertise, foster exchange, and appreciate different approaches. Respect, reliability, commitment, and professionalism define us. Our teams work with agile development methodologies and use the latest technology.

Looking for a new challenge? Take the next big step in your career

As a Customer Success Executive, you will be part of a team that plays a crucial role in meeting our customer’s demands with the delivery of high level of service.

Your role

In this position, your tasks would be to:

  • Develop a successful and long-lasting customer relationship by increasing customer satisfaction, trust, and loyalty.
  • Understand the customer’s needs and consult the customer to find the optimal solution.
  • Point of customer contact for communications on operational issues, change requests, and new requirements.
  • Ownership of concerns and complaints (internally and with the customer).
  • Coordinate customer support with operation teams, advise product managers and sales in upselling-products.
  • Take lead in regular status meetings with customers, define requirements, and open operational issues together with them.
  • Planning, tracking, and quality assurance of change requests implementation, maintaining an overview and roadmap of all change requests.
  • Have an overview of current and upcoming customer onboardings and coordinate the process internally and with the customer.
  • Represent the customer view within Netcetera.
  • Keep track of Service Level Agreements (SLAs) and involvement in the invoicing process.
Your profile
  • Excellent verbal and written communication skills in German and English is a must.
  • Strong customer service orientation and sales-minded attitude.
  • Excellent negotiation and coordination skills, high energy, positive attitude.
  • Ability to work effectively across internal and external organizations.
  • Good trouble-shooter, creative and pragmatic problem solver.
  • Awareness of industry’s latest technology trends, laws, and regulations, understanding the customer business domain and relevant compliance and security topics.
  • Relevant experience in customer relationship management.
  • Sporadic travelling to customers is necessary.
  • Team player oriented towards continuous team work and day to day collaboration.
  • Work experience in payment, card issuing and software industry.

Your well-being is important. With us, you have the possibility to activate an additional paid vacation week per year on top of your regular vacation plan.

Yearly Education Fund: We strongly believe in continuous development and would love to see you enrich your knowledge. Every Netceterian has a dedicated yearly fund to invest in their professional and personal development through conferences, courses, lectures, or long-term education.

Enjoy a lunch allowance each working day, free fruit and drinks at the office.

Parental leave: We welcome your newest family member and support you as new parents with additional free weeks with the full salary.

Private Health & Family Insurance: The company policy covers a private health insurance plan for you and your family.

Netcetera is a pioneering Swiss software company with forward-thinking digital solutions across the banking, payment, mobility, healthcare, and publishing industries.

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