Guest Experience Supervisor

vor 1 Tag

Zürich, Schweiz TN Switzerland Vollzeit

Fluent German and English (spoken and in writing)

WORKING IN SWITZERLAND

  • Leading the "At Your Service" team
  • Independent work on the switchboard in a small team
  • Individual processing of various guest requests on the phone, by email or via mobile chat
  • Looking after guests at the business center
    • Forwarding corresponding requests to the appropriate department as the "heart of the house"
    • Guest correspondence in German and English
    • Maintenance of internal hotel systems and programs
    • Maintenance of our Guest Experience Platform
    • Acceptance and booking of room service orders
    • Processing guest inquiries in cooperation with reception and concierge

What we offer you:

  • A dynamic and young team that never forgets to have fun at work
  • Internal and external training
  • An open and transparent corporate culture
  • Fair and accurate recording of working hours
  • Solid benefits from an international hotel chain, such as employee rates in 8,500 hotels worldwide, free nights at the Zurich Marriott Hotel and much more.
  • A permanent position where independence and personal responsibility are required
  • You can expect a varied position in a very lively and structured company, a progressive and dynamic employee policy with regular further training opportunities and the benefits of an international hotel group.

Your profile

  • You have completed an apprenticeship in the upscale hotel industry or have completed hotel management school
  • You are organized and structured and enjoy communicating in fluent German and English
  • You are resilient and a team player
  • Advanced IT skills
  • You have an independent and very guest-oriented way of working
  • Your head is full of ideas and creativity
  • You are ready to give your best
#J-18808-Ljbffr

  • Guest Experience Supervisor 100%

    vor 2 Wochen

    Zürich, Schweiz Bürgenstock Hotels AG Vollzeit

    Eine Ikone unter den Schweizer Hotels: 1873 begann die Geschichte des Bürgenstock Resort Lake Lucerne – eine Geschichte, die bis heute beeindruckt und berührt. Hoch oben auf dem Bürgenberg liegt eine Oase der Entspannung und ein Ort erstklassiger Gastfreundschaft. Das Bürgenstock Resort und seine rund 700 Mitarbeitenden aus 54 Nationen bietet den...

  • Guest Experience Leader

    Vor 2 Tagen

    Zürich, Schweiz TN Switzerland Vollzeit

    Guest Experience Leader - ZH Stadelhofen, ZürichZürich, SwitzerlandDie Zufriedenheit unserer Gäste steht für dich an erster Stelle. Herzlich und professionell empfängst du sie bei ihrem Besuch im Restaurant und bietest ihnen einen unvergesslichen Aufenthalt. Du hast ein Auge fürs Detail, legst Wert auf Sauberkeit und bist gerne im Austausch mit...

  • Banquet Supervisor

    Vor 5 Tagen

    Zürich, Schweiz Mandarin Oriental Hotel Group Limited Vollzeit

    Mandarin Oriental Savoy, Zurich is located in the heart of the Old Town, in the main business center, close to the city's leisure attractions and just a short walk from the shores of Lake Zurich. The Mandarin Oriental Savoy, Zurich has 80 guest rooms and suites and three dining venues, including an all-day dining restaurant, a specialty restaurant and a...

  • Rooftop Supervisor

    Vor 6 Tagen

    Zürich, Schweiz Mandarin Oriental Hotel Group Limited Vollzeit

    541608Food & BeverageFull timeThe Mandarin Oriental Savoy, Zurich is located in the heart of the Old Town, in the main business district, close to the city’s attractions and just a short walk from the shores of Lake Zurich. Our exclusive rooftop bar offers stunning views, an elevated culinary experience, and the perfect setting for guests to enjoy the warm...

  • Food and Beverage Supervisor

    vor 3 Stunden

    Zürich, Schweiz Accor Hotels Vollzeit

    Company DescriptionAre you a dynamic and experienced hospitality professional with a passion for delivering exceptional dining experiences? The Mozart Prague Hotel is seeking a dedicated Food and Beverage Supervisor to oversee our distinguished food and beverage operations and ensure the highest standards of service and guest satisfaction.Located in the...

  • Hotel Night Auditor

    Vor 7 Tagen

    Zürich, Zürich, Schweiz FIVE Zürich Switzerland Vollzeit

    Key ResponsibilitiesDeliver exceptional guest service, embracing the luxury of time, and maintain a high standard of personal appearance and grooming.Execute the night audit procedure after all hotel outlets have closed and perform registration process by obtaining data from guests while observing established guidelines.Review Group Resumes, VIP reports, and...

  • Guest Experience Leader

    Vor 2 Tagen

    Zürich, Schweiz McDonald's Vollzeit

    Profil Die Zufriedenheit unserer Gäste steht für dich an erster Stelle. Herzlich und professionell empfängst du sie bei ihrem Besuch im Restaurant und bietest ihnen einen unvergesslichen Aufenthalt. Du hast ein Auge fürs Detail, legst Wert auf Sauberkeit und bist gerne im Austausch mit Menschen. Als junge oder jung gebliebene Person bewegst du...

  • Guest Services Officer

    Vor 2 Tagen

    Zürich, Schweiz Royal Caribbean Group Vollzeit

    The Guest Services Officer must be Friendly, Passionate, and Committed. Actively listens and extends assistance to resolve guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor. The Guest Services Officer must possess outstanding hospitality, focused customer service, strong...

  • Front Office Supervisor 100%

    vor 1 Woche

    Zürich, ZH, Schweiz Compass Group Vollzeit

    **Front Office Supervisor 100% (m/w/d) **:Passionierte Gastgeberpersönlichkeit gesucht - Ohne Zimmerstunde - Zürich- Per sofort oder nach Vereinbarung **Ihre Vorteile****: **Weiterentwicklung und Weiterbildung****: **Familie und Worklife-Balance****: **Gesundheit und Arbeitssicherheit****: **Finanzielles und Vergünstigungen****: **Ihr...

  • Saisonstelle Rooftop Bar

    Vor 3 Tagen

    Zürich (Kreis 11), Schweiz Mandarin Oriental Savoy, Zurich Vollzeit

    THE ROLE Wir suchen ein kreatives und erfahrenes Rooftop Team für unser Mandarin Oriental Savoy, Zurich Team! Mandarin Oriental Savoy, Zürich befindet sich im Herzen der Altstadt, im Hauptgeschäftszentrum, in der Nähe der Freizeitattraktionen der Stadt und nur einen kurzen Spaziergang vom Ufer des Zürichsees entfernt. Das Mandarin Oriental Savoy,...

  • Saisonstelle Rooftop Bar

    Vor 5 Tagen

    Zürich, Schweiz Mandarin Oriental Savoy, Zurich Vollzeit

    THE ROLEWir suchen ein kreatives und erfahrenes Rooftop Team für unser Mandarin Oriental Savoy, Zurich Team! Mandarin Oriental Savoy, Zürich befindet sich im Herzen der Altstadt, im Hauptgeschäftszentrum, in der Nähe der Freizeitattraktionen der Stadt und nur einen kurzen Spaziergang vom Ufer des Zürichsees entfernt. Das Mandarin Oriental Savoy,...

  • Mitarbeiter Concierge Services 100%

    vor 2 Wochen

    Zürich, Schweiz Rapport Guest Services Vollzeit

    **Ihre Vorteile***: **Familie und Worklife-Balance***: - Familientaugliche und geregelte Arbeitszeiten* (Mo bis Fr, keine Wochenend - /Abendarbeit, keine Zimmerstunde für alle) - Teilzeitstellen sind bei uns auf allen Stufen möglich - 16 Wochen Mutterschaftsurlaub / 2 Wochen Vaterschaftsurlaub (überobligatorischer Entschädigungsgrad) - Zukauf von...

  • Souschef (m/f) ASIAN JAPANESE EXPERIENCE

    Vor 6 Tagen

    Zürich (Kreis 11), Schweiz FIVE Zürich Switzerland Vollzeit

    An Exhilarating Opportunity Looking to be a part of an award-winning team that leads at the forefront of Front Office innovation? We have the perfect opportunity currently available for a dynamic personality focused on delivering first-of-its-class gastronomic experiences at FIVE Hotels and Resorts, dare-to-be-different destinations that capture the glamour...

  • Outlet Supervisor

    vor 3 Stunden

    Zürich, Schweiz Accor Hotels Vollzeit

    Company DescriptionFairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little...

  • Operations Supervisor

    Vor 6 Tagen

    Zürich, Schweiz Marken Ltd. Vollzeit

    Job DescriptionTitle: Operations SupervisorGrade: 8Department: Operations (Import / Export / Domestic / Warehousing / Transportation)Site: Marken Zurich, SwitzerlandReportable to: Line Manager: Branch ManagerLine Management Responsibilities: Actively Leads Daily Operations TeamsMain PurposeThe Operations Supervisor is overall responsible for the supervision...

  • Supervisor (New Engines - LEAP)

    Vor 6 Tagen

    Zürich, Schweiz SR Technics Holding Vollzeit

    We are a world leading Engine MRO service provider, headquartered in Zurich, Switzerland, with over 90 years of operational experience. Our unwavering dedication to innovation, excellence and environmental responsibility propels us forward on our journey to becoming the leading, most customer-centric, and sustainable Engine focused MRO worldwide.Working with...

  • Teamleader Guest Relations

    Vor 6 Tagen

    Zürich, Schweiz TieTalent Vollzeit

    Care connects us.It all starts with people who care.At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world.We turn trips into journeys, encounters into experiences and jobs into careers.Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters....

  • Chef de Service

    Vor 7 Tagen

    Zürich, Schweiz FIFA Museum Vollzeit

    Chef de Service / Gastronomy Supervisor 100%Department: Commercial & MarketingEmployment Type: Permanent - Full TimeLocation: ZurichReporting To: Isabelle ZeyssolffDescriptionThe FIFA Museum celebrates and safeguards football heritage and culture to share the magic of the game with the entire world. With exceptional exhibitions, unique original objects,...

  • Chef de Service

    Vor 5 Tagen

    Zürich, Schweiz FIFA Vollzeit

    Chef de Service / Gastronomy Supervisor 100%Department: Commercial & MarketingEmployment Type: Permanent - Full TimeLocation: ZurichReporting To: Isabelle ZeyssolffDescriptionThe FIFA Museum celebrates and safeguards football heritage and culture to share the magic of the game with the entire world. With exceptional exhibitions, unique original objects,...

  • Teamleader Guest Relations

    Vor 7 Tagen

    Zürich, Schweiz TieTalent Vollzeit

    AboutCare connects us.It all starts with people who care. At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters....