Senior Director, Business Operations, EMEA
vor 4 Wochen
Why Join Us?
Be a hero for our rare disease patients
At Ultragenyx, we fundamentally believe that taking real impactful action to care for the needs of patients and our people is always the right thing to do. To achieve this goal, our vision is to lead the future of rare disease medicine. For us, this means going where other biopharma companies won’t go – challenging the status quo and creating a new model that advances our field so more patients and caregivers can benefit from life-changing treatments. We do this by following the science, applying a novel rapid development approach, making innovative medicines at fair and reasonable prices, and creating a collaborative ecosystem to reach patients in ways that are most meaningful for them.
Our commitment and care for patients extends to our people, so culture is an essential cornerstone for Ultragenyx. We remain continuously focused on creating a supportive and inclusive environment of profound learning and growth – so employees can thrive in all areas of their lives, in and outside of work. Ultimately, we want to be an organization where we would be proud for our family, friends and children to work.
If you want to have a meaningful impact, do the best work of your career, and grow a lot, both professionally and personally, come join our team.
Position Summary:ultrainnovative – Tackle rare and dynamic challenges
As the EMEA Business Operations Lead, you are responsible for driving operational excellence across the EMEA region, driving excellence in customer engagement, analytics and insight generation, operational and business processes, strategic planning and governance activities. This role is critical in optimizing regional and cluster-level operations as the organization grows its footprint and prepares to launch several new rare disease assets in the coming 5 years.
Work Model:Flex: This role will typically require onsite work 2-3 days each week, or more depending on business needs. In many locations, the business will set certain days each week that Flex employees are required to be onsite.
Responsibilities:- Business Reviews and Strategic planning - In close collaboration with Finance and EMEA commercial leadership, design and execute Quarterly Business Reviews, yearly budgeting and LRP and monthly revenue reviews.
- Governance and Leadership Support to the SVP Region Head – Organize and lead monthly EMEA leadership team (LT) meetings, including agenda preparation, documentation, and follow-ups. Facilitate and lead these discussions.
- Field and Launch Excellence Training – Establish the field force excellence training hub for the EMEA region - develop and implement training programs to enhance field force effectiveness. Design and execute strategies to improve the effectiveness and efficiency of field medical & commercial teams, focusing on performance metrics, training, and resource allocation.
- Business Analytics Management and Insight Generation - Establish country launch reporting processes, analyzing product launch performance and providing insights to support GMs. Build and lead Business Analytics & Reporting capabilities within the region, coordinating with both regional and local country leadership supporting insight generation and decision-making. Further, lead the creation and tracking of cross functional (Commercial, Medical, Market Access) Key Performance Indicators (KPIs) and liaise appropriately with the cross functional team to create an integrated performance picture.
- Data Management - Supervise data management activities, ensuring data integrity, optimization, accessibility, and compliance with regional and global standards. Support the deployment, management and usages of regional CRM in collaboration with IT.
- Operational Effectiveness and strategic project - Collaborate with the Supply Chain team to ensure seamless product availability across the region; Oversee collaboration with Named Patient Supply Service provider to ensure seamless operation including oversight on service performance, financials management, governance. Drive operational excellence across EMEA by identifying and leading projects to improve processes and operational effectiveness at the Region and in the local clusters (e.g. legal entity assessments projects, wholesaler selection and establishment).
Education
- Bachelor’s degree in Business, Life Sciences, or a related field
- Advanced degree such as MBA or MSc preferred.
Experience
- 10+ years in the biotech, pharmaceutical, or healthcare industry, with significant experience leading cross functional projects.
- Demonstrated expertise in rare disease, specialty markets commercialization and operations with deep understanding of the cross functional roles. Experience in launch excellence and field force training is a plus.
- Proven track record in managing complex regional operations, including governance processes and strategic planning.
- Proven ability to lead cross-functional teams in a matrixed environment and deliver results.
Skills and Competencies
- Excellent project management skills with the ability to manage multiple priorities in a fast-paced environment.
- Exceptional team player with organizational and leadership skills.
- Strong financial and business acumen and strong analytical skills.
- Outstanding communication and interpersonal skills.
- Solid understanding of supply chain processes, P&L management, and regional healthcare dynamics.
- Fluency in English; additional regional languages are advantageous.
Additional Information
- Travel: As required to ensure regional operational optimization in countries.
- Full compliance with Ultragenyx policies, industry regulations, and applicable laws is required.
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