Operations Director

Vor 2 Tagen

Zürich, Schweiz Digitas Switzerland Vollzeit

Company Description

Digitas is the Connected Marketing Agency, built on the belief that future-focused business and brands require a truly integrated multidisciplinary approach to solve the ever-increasing complexity and real-world challenges of operating a modern marketing ecosystem. Blending a unique breadth and depth of capabilities across strategy, experience design, creative, data, media and technology allows Digitas to offer clients a fully connected digital agency solution, helping brands to increase their relevance to consumers, deliver more efficient and effective communication, and ultimately enable business growth. As a Leader in Gartner’s Magic Quadrant for Global Marketing Agencies for six consecutive years, Digitas serves the world’s top brands through a global network comprised of more than 4,500 employees across over 40 countries and 60 offices.

Overview

The Operations Director is a senior leadership role within the agency reporting to the CEO. You will have overall responsibility of the business operations and delivery model, implementing the business strategy and optimising the organisation's operational capabilities. The key areas of responsibility will include:

  1. Head of Operations: including strategy, operating model & implementation plan, process, tools and governance.
  2. Resource Management: capacity planning, utilisation and recruitment.
  3. Business operation information reporting.
  4. Commercial Management: supporting the MD and finance teams to ensure business productivity and profitability.
  5. Oversight and mentorship of the delivery management department (project management).

The operations director will set the strategic direction for delivery management, helping the leads to define and implement standards and processes. You will have proven experience of providing oversight and leadership across multiple projects/programmes, while enabling others to successfully deliver day to day. You have strong consulting skills and you build strong relationships with both clients and all parts of the agency to define and adhere to viable approaches/methodologies in line with relevant industry standards. You will represent the delivery team within the business and ensure their views are made clear to the executive management team. You will ensure the individuals within delivery management are aligned and function as a team. Attitude is every bit as important as skills and experience. You will bring an energy and passion to the role that inspires those in the department and within the wider agency. You need to be a fantastic communicator both internally and with clients and other stakeholders, acting as an advocate and ambassador for all elements of company operation and delivery management.

Example Responsibilities:

  1. Oversight and accountability for the delivery management department.
  2. Review and help develop high value and/or high risk proposals, scopes and plans to ensure their viability.
  3. Supporting with client forecasting and budgeting.
  4. Manage intercompany network operations with on and off shore as well as 3rd parties.
  5. Resource planning for client projects collaborating between client teams, practices, on and off shore teams and 3rd parties.
  6. Driving adoption of operational tools in our client teams and practices.
  7. Define responsibilities, set direction and allocate departmental tasks.
  8. Seek to maximise revenue and margin across multiple projects/accounts.
  9. Hold responsibility for the quality of the project deliverables and communications across delivery.
  10. Continually improve and evolve delivery practice, sustaining a best-in-class team.
  11. Report on delivery status and risk to agency leadership, providing a snapshot on projects currently being undertaken.
  12. Explain Digitas’ business focus, targets and guidelines, and provide clarity about the implications of these for your team and the individuals within it.
  13. Keep teams and individuals updated on Digitas’ performance against our goals. Understand and communicate what it means.
  14. Draw on client experiences and external trends to advise others on how to best meet our clients’ current and future needs.
  15. Demonstrate understanding of key business drivers for potential clients.
  16. Understand how Digitas services can add value, tailoring business strategies and solutions accordingly.

Qualifications

Qualifications and Experience:

  1. Previous experience in an operations role, with proven track record of operating within a global network and project environment.
  2. Experience in growing and building a department or capability.
  3. Experience with managing on and off shore teams, both for delivery and distributed development.
  4. Experience with managing external 3rd parties, including multi-layer or chained dependencies.
  5. Extensive experience managing projects for blue-chip firms/clients, including projects in a web/digital consulting environment.
  6. Demonstrable experience managing a large team of project managers, producers and other delivery specialists.
  7. Multiple examples of managing successful marketing, creative, technology and transformation projects.
  8. Experience developing project plans using Waterfall, Agile and hybrid project methodologies.
  9. Evidence of management of project teams of 50 people or more to successful conclusion.
  10. Top class communication skills including strong presentation skills.
  11. Proficiency in written and spoken English is required. Knowledge of German is desirable.
  12. Managed relationships at a senior level within large corporations.
  13. Proven client management abilities to negotiate scope and finances.
  14. Experience of crisis management situations with positive results.
  15. Proven organisational skills combined with very strong meeting facilitation skills.
  16. Ability to juggle multiple tasks and priorities.
  17. Self-starter and self-learner, with an ability to motivate others.
  18. People oriented with a focus on mentoring.
  19. In-depth understanding of agency finance models and operations.

Additional Information

Join our team and be a part of a dynamic, innovative, and passionate group of individuals dedicated to making a difference. If you are ready to take on new challenges, grow your skills, and contribute to something meaningful, we want to hear from you. Apply now and embark on an exciting journey with us

#J-18808-Ljbffr

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