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Vice President of Information Technology

vor 3 Monaten


Baar, Schweiz Badrutt's Palace Hotel Vollzeit
POSITION OVERVIEW

Aman is in search of an innovative and strategic Vice President of Information Technology (VPIT) to spearhead the formulation, execution, and oversight of the comprehensive technology framework for the organization, with a focus on driving growth and expansion on a global scale. This role is responsible for managing Aman's information technology and computing systems, which includes evaluating existing processes, suggesting software enhancements, and guiding the executive team on optimal practices. This senior leadership position requires a forward-thinking leader with a profound understanding of cutting-edge technology solutions. The VPIT will ensure that technology elevates the guest experience, boosts operational efficiency, and propels business growth across the entire organization.

RESPONSIBILITIES

Technology Strategy & Planning

Crafting and implementing a cohesive technology strategy that aligns with business objectives. Discovering and incorporating groundbreaking technologies to enhance guest services, optimize operations, and stimulate revenue growth. Developing and sustaining an IT roadmap that guarantees scalability and adaptability. Leveraging technology as a means to drive revenue and efficiency, emphasizing usability and dependability.

Leadership and Team Development

Guiding and motivating a geographically diverse IT team, nurturing a culture of innovation and excellence. Formulating and executing strategies for talent acquisition, retention, and professional growth. Conducting regular performance assessments and mentoring to elevate team skills and effectiveness. Inspiring both direct reports and fostering a culture of enthusiasm for the digital and technological journey ahead.

System and Infrastructure Management

Supervising the management and upkeep of IT infrastructure across corporate offices and resorts, ensuring reliability, security, and peak performance. Standardizing IT policies and procedures across the organization for uniformity and compliance. Managing partnerships with technology vendors and service providers to ensure high-quality service and support. Adopting an analytical approach to the current and future state of infrastructure.

Project Management and Implementation

Leading and overseeing significant technology initiatives, ensuring they are completed on schedule, within scope, and within budget. Collaborating with hotel management teams to identify technology requirements and opportunities for operational enhancements. Ensuring the successful implementation and adoption of new technologies across all properties.

Budget and Financial Management

Formulating and managing the IT budget for the organization, ensuring efficient resource utilization. Conducting cost-benefit analyses for technology investments and providing strategic recommendations to senior management. Monitoring and regulating IT expenditures to uncover opportunities for cost savings without compromising service quality.

Enhancing Guest Experience

Improving the guest experience through technology. Utilizing technology to create seamless and enhanced guest experiences across all properties, from booking to check-out. Implementing and maintaining guest-facing technologies such as mobile applications, digital check-in/check-out systems, and in-room entertainment options. Employing data analytics to comprehend guest behavior and preferences, driving continuous improvements in service delivery. Being passionately committed to the customer experience and utilizing technology to enhance it. Focusing on the employee experience as a customer of the enterprise.

Compliance and Risk Management

Ensuring adherence to industry regulations, data protection laws, and internal policies across all corporate offices and resorts. Developing and enforcing IT security policies and procedures to safeguard data and systems. Identifying and mitigating technology-related risks to ensure robust business continuity and disaster recovery plans are established. QUALIFICATIONS

Bachelor's degree in computer science, Information Technology, or a related field is required. A Master's degree or MBA is preferred. Expertise in digital platforms, services, and products, covering all internal and externally focused digital aspects of the company. Proficiency in enterprise IT, with experience in managing internally focused hardware and software designed to meet the demands of day-to-day operations, including infrastructure and cybersecurity. Advanced skills in data and analytics, including applications of enterprise data, data mining, artificial intelligence, and predictive modeling to enhance insights. Experience managing technology across multiple locations, ideally globally and/or within the hospitality industry, is highly desirable. Extensive knowledge of IT systems, infrastructure, and emerging technologies. Experience with property management systems, customer relationship management (CRM) systems, and other hospitality technologies is essential. Proven leadership skills, with the ability to lead and develop a large, geographically dispersed IT team, are essential. Demonstrated success in managing large-scale and complex technology projects. Strong problem-solving and decision-making abilities, along with excellent verbal and written communication skills, are necessary to interact effectively with both technical and non-technical stakeholders. A well-rounded IT leader with experience and passion across all areas of technology. The ability to scale an organization quickly, creating alignment with a diverse stakeholder group.

Personal Attributes

The ideal candidate is a strategic thinker with a visionary approach to technology and innovation. Possessing strong leadership and team-building capabilities is critical. The candidate should have the ability to work under pressure and manage multiple priorities effectively. A customer-focused mindset with a passion for enhancing guest experiences is essential, along with a high level of integrity and professionalism.

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