Customer Experience and Application Expert

Vor 4 Tagen

Basel, Schweiz Artidis Vollzeit

About ARTIDIS

ARTIDIS is a clinical-stage health-tech start-up founded in Basel, Switzerland, that has developed the first nanomechanical biomarker for cancer diagnosis and treatment optimization. The ARTIDIS nanotechnology platform integrates different types of clinical data into the ARTIDISNET digital platform, allowing physicians to significantly shorten the current diagnostic process and benefit both the patient and the healthcare system. ARTIDIS enables professionals to design personalized cancer treatment plans tailored to individual patients' needs and desired outcomes.

Job Purpose

The Application Customer Service assumes a pivotal role within the realm of medical device operations, leveraging their expertise and experience to propel project success. They play a crucial role in formulating and implementing operational strategies, ensuring that the product or service attains the highest caliber in terms of quality standards and regulatory compliance. This job requires 100% on-site availability and 50% traveling required between the USA and Europe.

Duties and Responsibilities

  • Conduct pre-clinical and clinical research to characterize the nanomechanical properties of solid tumors.
  • Develop innovative protocols and methodologies for sample preparation, including establishing measurement standards and designing specimen holders.
  • Continuously improve and execute measurement routines at customer sites and the ARTIDIS facility.
  • Produce technical documentation, study reports, work instructions (WIs), and test plans to ensure compliance with FDA regulations and ISO quality standards.
  • Provide flexible, on-site support to customers and study coordinators, adapting to hospital schedules as needed.
  • Enhance and refine data analysis procedures, conduct statistical analyses, and execute analytical validation tests.
  • Validate the performance of new measurement devices on biological samples at customer sites.
  • Offer scientific and technical support to clients, ensuring the optimal functionality and performance of ARTIDIS products.
  • Deliver education and training to customers and medical staff to enhance the performance and usability of ARTIDIS products.
  • Collect and document user requirements and feedback to contribute to continuous product improvement.
  • Visit hospital and customer sites regularly, maintaining a strong presence to support workflows and strengthen customer relationships.
  • Qualifications
  • Educational Background: Ph.D. or equivalent in Biomedical Engineering, Materials Science, or a related field
  • Technical Expertise: Nanomechanical phenotyping in solid tumors, tissue/cell nanomechanics, sample preparation, data analysis, and validation.
  • Medical Device Knowledge: Proficient in medical device operations, ISO 13485, FDA guidelines, CE Marking, and international regulatory standards.
  • Customer Interaction: Skilled in technical assistance, customer service, product training, and tailoring solutions.
  • Collaboration and Problem-Solving: Strong teamwork, troubleshooting, and ability to address challenges collaboratively.
  • On-Site Support: Regular presence at customer sites in Europe and the USA, with frequent travel.
  • Communication Skills: Exceptional written and verbal communication for technical documentation and presentations.
  • Project Management: Capable of handling multiple projects, meeting deadlines, and working in a fast-paced environment.

Working Conditions

The environment is a typical start-up with an intrinsically motivated international team. Our company is an excellent place for rapid advancement and offers a promising opportunity to learn and share know-how in a very agile environment. The position requires the employee to go the extra mile when needed. We are looking for a team player who appreciates direct communication. The effort is rewarded with challenging tasks, the possibility to take responsibility, a highly driven team and work serving a significant purpose. The job position comes with a competitive salary and a bonus for outstanding performance.

#J-18808-Ljbffr

  • Digital Customer Experience Expert

    vor 2 Wochen

    Basel, Schweiz We make it Vollzeit

    Beschreibung: Die We make it GmbH ist ein national tätiges Unternehmen in der Schweiz, das dank langjähriger, erfolgreicher Erfahrung über eine hohe Kompetenz im Bereich der Personaldienstleistungen verfügt. Konzentration der Vermittlungsaktivitäten auf die Kernbereiche Industrie, Technik, Büro/Verwaltung, Engineering, Pharma und IT. Die We make it...

  • Commercial Customer Experience Manager

    vor 2 Wochen

    Basel, Schweiz Roambee Vollzeit

    **Commercial Customer Experience Manager, Europe** Are you looking to put your technical and business acumen to work at a fast-growing Silicon Valley startup? Willing to roll up your sleeves, jump in, and create results working alongside a seasoned, dedicated group of entrepreneurs? Roambee Corporation is a Santa Clara based IoT tech startup revolutionizing...

  • Digital Customer Experience Lead

    vor 2 Wochen

    Basel, Schweiz Ledgy Vollzeit

    Ledgy's mission is to democratize ownership in startups. We create transparency for all stakeholders of a company and bring scalability to important processes for founders such as managing their stockholders, preparing financing rounds, and granting equity to all their employees. Our customers are successful European companies, like Wefox, Bitpanda,...

  • Ewm and Tm Expert

    vor 2 Wochen

    Basel, Schweiz GITR Vollzeit

    **EINFÜHRUNG**: As a preferred supplier for Roche Basel, we are looking for an individual as **EWM and TM Expert**: (contract for 12 months, with possible extension). The earliest start date is within 3 months. Remote/Home Office: fully remote, hybrid (mostly remote, Workshop on site). **AUFGABENBESCHREIBUNG**: - Single point of contact for functional...

  • Technology Specialists

    vor 7 Monaten

    Basel, Schweiz Microsoft Vollzeit

    This role sits in our Global Black Belt (GBB) organization, which is a team of highly specialized & technical professionals within our Microsoft Customer & Partner Solutions organization (MCAPS) who work with customers to enable some of the most complex and innovative solutions, providing differentiated technical leadership and guidance along the way. The AI...

  • Sr. Digital Customer Engagement Manager

    vor 7 Monaten

    Basel, Schweiz Straumann Group Vollzeit

    **The Role** **Tasks** - Build business concepts focused on customer centricity and business operational sustainability that are aligned and agreed across all stakeholders and a clear and precise guideline for all technology teams and partners. - Anticipate reporting and analytical capabilities required to properly manage and develop the continuous...

  • Business System Analyst And Treasury Expert

    vor 2 Monaten

    Basel, Schweiz Randstad Vollzeit

    Jobdescription Are you an experienced treasury expert? Do you have experience in coordinating and delivering and leadingthe implementation of the treasury module. Then please find the job description below: Tasks & Responsibilities: Design and develop concepts for SAP Treasury and In Hause Bank IT implementation Lead for related Treasury systems Align with...

  • Business System Analyst and Treasury Expert

    vor 2 Monaten

    Basel, Schweiz Randstad Vollzeit

    Jobdescription Are you an experienced treasury expert? Do you have experience in coordinating and delivering and leadingthe implementation of the treasury module. Then please find the job description below: Tasks & Responsibilities: Design and develop concepts for SAP Treasury and InHauseBank IT implementation Lead for related Treasury systems Align with...

  • Digital Customer Engagement Manager

    vor 7 Monaten

    Basel, Schweiz Straumann Group Vollzeit

    **The Role** **Tasks** - Build business concepts focused on customer centricity and business operational sustainability that are aligned and agreed across all stakeholders and a clear and precise guideline for all technology teams and partners. - Anticipate reporting and analytical capabilities required to properly manage and develop the continuous...

  • Customer Project Manager/ 80%

    vor 1 Woche

    Basel, Schweiz Axetris AG Vollzeit

    **OPEN POSITION IN** **KÄGISWIL**, **SWITZERLAND** Leister Technologies AG has its headquarters in central Switzerland. Leister is a leader in the development, manufacture and distribution of innovative premium products and customer-oriented solutions for industrial process heating as well as for plastics processing. The successful Swiss technology company...

  • Customer and Identity Access Management Business

    vor 23 Stunden

    Basel, Schweiz SimplyVision GmbH Vollzeit

    For our customer located in Basel/Switzerland we are currently looking for a**: CIAM Business Lead **(M/F/d) - Location: CH-4056 Basel - Branch: pharma - Duration: 18 months + **Tasks & Responsibilities** As the EpiCX Consent, Identity and Access business lead, you will enable to better connect & serve all customers, globally. As part of a cross functional...

  • Praktikum Customer Experience Management

    vor 5 Monaten

    Basel, Schweiz IWB Industrielle Werke Basel Vollzeit

    Mehr als «nur» ein Energieversorger? Zugegeben, das tönt wie eine Werbefloskel. Hier stimmt sie aber. Wir produzieren Strom und Wärme. Dazu versorgen wir die Region Basel auch noch zuverlässig mit Trinkwasser, Internet und Mobilität. In der Schweiz sind wir die erste Adresse für erneuerbare Energie. Diese Breite macht deine Arbeitswelt herrlich bunt....

  • Customs Process Administrator

    vor 1 Woche

    Basel, Schweiz Maersk Vollzeit

    Think Global, Work Local with Maersk Customs Service!Are you ready to be part of an organization on an industry-defining transformation journey that will change the world?Maersk, a global leader in logistics, is on a journey to transform the logistics industry and Customs Services is at the heart of this integrator strategy. With end-to-end customs...

  • field Application Scientist

    vor 3 Wochen

    Basel, Schweiz 3Brain Vollzeit

    3Brain AG Huobstrasse 16 8808 Pfäffikon SZ Schwyz, Switzerland Field Application Scientist Job offer The Company 3Brain AG is a Swiss deep tech company working on cell-electronic interfaces that link biological networks to computers via custom-made semiconductor microchips. Our mission is to empower life scientists to probe intelligent networks,...

  • Customs Process Administrator

    vor 2 Wochen

    Basel, Schweiz Damco Spain SL Vollzeit

    Think Global, Work Local with Maersk Customs Service!Are you ready to be part of an organization on an industry-defining transformation journey that will change the world?Maersk, a global leader in logistics, is on a journey to transform the logistics industry and Customs Services is at the heart of this integrator strategy. With end-to-end customs...

  • Experience Design Strategist

    vor 2 Wochen

    Basel, Schweiz Cognizant Technology Solutions Vollzeit

    **Experience Design Strategist** **Location: Zürich, Switzerland** **Type: only permanent employee** **Languages required: English and German** **An introduction to Cognizant Digital Experience Practice**: Cognizant’s Digital Experience helps business develop and execute a digital business strategy aligned to their business objectives, leveraging...

  • Machine Learning Engineering Expert for Data and AI Systems

    vor 1 Monat

    Basel, Basel-Stadt, Schweiz Machine Learning Architects Basel (MLAB) Vollzeit

    About the RoleWe are seeking an experienced Machine Learning Engineering Expert to join our team at Machine Learning Architects Basel (MLAB). As a key member of our organization, you will be involved in the entire lifecycle of projects, both internally and externally.Job DescriptionThe successful candidate will have professional experience (minimum 3 years)...

  • Customer Experience Specialist in Lisbon

    vor 20 Stunden

    Basel, Schweiz Blu Selection Vollzeit

    Quality and Service is what it is all about in today’s world for companies to remain competitive. From solving technical issues, providing product advice, following up on logistics, having quality checks to providing sales support, there are many areas where excellent customer support is required and this is where the company needs you! Whatever your...

  • Team Leader Hvac Training and Customer Support

    vor 7 Monaten

    Basel, Schweiz Finders SA Vollzeit

    **Client**: A leading global provider of heating and cooling systems with experience in more than 100,000 construction projects worldwide. Part of a well known and large British industrial multinational, the company is listed on the London Stock Exchange and is a member of the FTSE250 **Position**: Leading a team of 5 employees and reporting to the Head of...

  • Experience Success Engineer

    Vor 7 Tagen

    Basel, Schweiz Adobe Vollzeit

    Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...