Customer Experience Associate

Vor 7 Tagen


Lausanne, Schweiz Batgroup Vollzeit

At Batgroup, we're not just aiming high – we're reaching for the stars Our mission? To become the unrivaled global leader in "home well-being" by revolutionizing the cleaning industry. With a workforce of over 4,000 dedicated cleaning staff and 200 skilled office-based colleagues, we're already dominating the Swiss housecleaning segment with our innovative portfolio of direct service, recruitment, and fiduciary management brands. And with rapid expansion across Europe, our journey towards global leadership is only getting faster and more exciting

Our primary purpose isn't just about business – it's about people. We're committed to ensuring that every worker in the cleaning industry enjoys declared and protected employment, with access to essential social and economic safety nets like pensions, sickness compensation, and paid annual leave. By fighting against the multi-billion franc cleaning black market, we're leveling the playing field and ensuring fair participation in vital systems like taxation and social fees. With our contractual agreements, customers can trust that they're inviting trustworthy professionals into their homes, backed by comprehensive insurance coverage. That's why our battle cry is to #fighttheblackmarket

Batgroup is growing and that’s why we're seeking a Customer Experience Associate for one of our brands (PFA) in Lausanne. You will be responsible for ensuring the successful execution of cleaning services and coordinating between our cleaners and our customers.

Responsibilities

  • Onboarding new customers and managing existing ones
  • Amend cleaning schedules according to customer and agent needs
  • Ensuring correct information is captured in our systems to enable the successful planning, execution, and billing of cleaning services
  • Process damages and cleaning quality issues
  • Help agents onboard and follow new agents during their initial time
  • Provide answers to level-one admin questions regarding payroll and contracts
  • Coaching our cleaners based on feedback from our customers, to ensure the continued quality of service.

Requirements

  • Fluent in French and English is a must, German is a plus.
  • Ability to handle complaints and be solution-oriented.
  • Excellent communication and telephone etiquette skills.
  • Ability to perform with attention to detail, speed, and accuracy.
  • Proactivity and ability to work with minimal supervision. Hard-worker, self-starter with a roll-up-your-sleeves attitude.
  • Social, friendly, and motivated attitude
  • Fast learner and ability to multitask
  • Hands-on personality and the ability to work in a fast-paced environment.
#J-18808-Ljbffr

  • Lausanne, Waadt, Schweiz Batgroup Vollzeit

    {"title": "Customer Experience Associate", "description": "Join Batgroup's Team as a Customer Experience AssociateBatgroup is a leading provider of cleaning services, and we're seeking a highly skilled Customer Experience Associate to join our team in Lausanne. As a key member of our team, you will be responsible for ensuring the successful execution of...


  • Lausanne, Waadt, Schweiz Batgroup Vollzeit

    At Batgroup, we're revolutionizing the cleaning industry with a mission to become the global leader in home well-being. Our team of over 4,000 dedicated cleaning staff and 200 skilled office-based colleagues is driving innovation and excellence in direct service, recruitment, and fiduciary management brands. With rapid expansion across Europe, we're leveling...


  • Lausanne, Schweiz Batgroup Vollzeit

    At Batgroup, we're not just aiming high - we're reaching for the stars! Our mission? To become the unrivaled global leader in "home well-being" by revolutionizing the cleaning industry. With a workforce of over 4,000 dedicated cleaning staff and 200 skilled office-based colleagues, we're already dominating the Swiss housecleaning segment with our innovative...


  • Lausanne, Schweiz Batgroup Vollzeit

    At Batgroup, we're not just aiming high – we're reaching for the stars! Our mission? To become the unrivaled global leader in "home well-being" by revolutionizing the cleaning industry. With a workforce of over 4,000 dedicated cleaning staff and 200 skilled office-based colleagues, we're already dominating the Swiss housecleaning segment with our...


  • Lausanne, Waadt, Schweiz Batgroup Vollzeit

    At Batgroup, we're revolutionizing the cleaning industry by providing unparalleled service quality. Our mission is to become the global leader in home well-being, and we're seeking a Customer Experience Associate to join our team in Lausanne.As a key member of our PFA brand, you'll be responsible for ensuring the successful execution of cleaning services and...


  • Lausanne, Waadt, Schweiz Batgroup Vollzeit

    About the RoleBatgroup is a leading provider of cleaning services, and we're seeking a highly skilled Customer Experience Associate to join our team. As a key member of our operations team, you will be responsible for ensuring the successful execution of cleaning services and coordinating between our cleaners and our customers.Key ResponsibilitiesOnboard new...


  • Lausanne, Schweiz Vaudoise Assurances Vollzeit

    Fondée il y a plus de 125 ans, la Vaudoise est l'un des leaders du marché suisse des assurances. Nos valeurs, notre taille, notre solidité financière et notre indépendance sont des atouts certains pour vous offrir un environnement de travail de première qualité. Afin de renforcer notre Département Vente & Marketing dont les missions principales sont...


  • Lausanne, Waadt, Schweiz Nexthink Vollzeit

    Account-Based Marketing Manager, Customer GrowthNexthink is a leader in digital employee experience management software. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints, enabling IT teams to solve complex technical challenges and create productive workplaces. We are a global company with over...


  • Lausanne, Waadt, Schweiz Room Estate AG Vollzeit

    About Room Estate AGRoom Estate AG is a rapidly growing Swiss PropTech company that specializes in coliving solutions. We are committed to providing innovative and high-quality living spaces for young and ambitious individuals.Job Title: Expansion Associate RomandieWe are seeking an experienced and motivated Expansion Associate Romandie to join our team. As...


  • Lausanne, Schweiz Helen of Troy Vollzeit

    We have an immediate temporary (6 months) opening for our EMEA (Europe Middle East & Africa) Headquarters in Bussigny, Switzerland for a: Associate Marketing Manager, Wellness Look around your home, and you'll find us everywhere: In your kitchen, living room, bedroom, bathroom, garage and outdoors. We are already making your everyday lives better. How are...


  • Lausanne, Waadt, Schweiz Room Estate AG Vollzeit

    About Room Estate AGWe are a dynamic and innovative company that specializes in coliving solutions in Switzerland. Our mission is to provide a unique living experience for young and ambitious individuals.Job Title: Expansion Associate RomandieWe are seeking a highly motivated and business-fluent French speaker to join our team as an Expansion Associate...


  • Lausanne, Waadt, Schweiz Room Estate AG Vollzeit

    About Room Estate AGWe are a dynamic and innovative company specializing in coliving solutions in Switzerland. Our mission is to provide a unique living experience for young and ambitious individuals.Job Title: Expansion Associate RomandieWe are seeking a highly motivated and business-fluent individual to join our team as an Expansion Associate Romandie. As...


  • Lausanne, Waadt, Schweiz Ligentec SA Vollzeit

    About Ligentec SALigentec SA is a rapidly growing European company headquartered in Lausanne, Switzerland. Our company specializes in the design and manufacturing of Photonic Integrated Circuits (PICs) for customers in high-tech fields such as Quantum Technologies, LiDAR, Space Technologies, and Biosensors.Job DescriptionWe are seeking a highly skilled...


  • Lausanne, Waadt, Schweiz Ligentec SA Vollzeit

    About Ligentec SALigentec SA is a rapidly growing European company headquartered in Lausanne, Switzerland. We have expanded our manufacturing capabilities by establishing LIGENTEC France, located south of Paris. Our expertise lies in the design and manufacturing of Photonic Integrated Circuits (PICs) for customers in high-tech fields such as Quantum...


  • Lausanne, Waadt, Schweiz Room Estate AG Vollzeit

    Are you passionate about real estate and looking for a challenging role in a dynamic team? We are seeking an Expansion Associate Romandie to join our team at Room Estate AG.About the RoleAs an Expansion Associate Romandie, you will be responsible for expanding our portfolio in French-speaking Switzerland. This involves acquiring new apartments, houses, or...


  • Lausanne, Waadt, Schweiz Room Estate AG Vollzeit

    Are you passionate about real estate and looking for a challenging role in a dynamic team? We are seeking an Expansion Associate Romandie to join our team at Room Estate AG.About the RoleAs an Expansion Associate Romandie, you will be responsible for expanding our portfolio in French-speaking Switzerland. This involves acquiring new apartments, houses, or...

  • Community Associate

    vor 9 Stunden


    Lausanne, Schweiz Regus Business Centers AG Vollzeit

    REGUS GROWS… GROW WITH US. In more than 3,000 locations in 120 countries and over 900 cities worldwide, business partners and companies from all industries can work in our business centers - wherever, however, or whenever they want. In Switzerland, Regus operates over 50 business centers in 15 cities. (www.regus.ch). Why Regus? Service in an inspiring...


  • Lausanne, Schweiz Nestle Operational Services Worldwide SA Vollzeit

    **Clinical Research Unit** **Position Snapshot** Location: Nestlé Research, Lausanne, Switzerland Institute: Clinical Research Unit at Nestlé Research Company: Société des Produits Nestlé S.A. Act. Rate: Full-Time Type of contract: Permanent contract **What we offer at Nestlé** Genuine opportunities for career and personal development Modern...


  • Lausanne, Waadt, Schweiz Ligentec SA Vollzeit

    About LIGENTECLIGENTEC is a rapidly growing European company headquartered in Lausanne, Switzerland. Our mission is to bring Photonic Integrated Circuits (PICs) to everyday life. We specialize in the design and manufacturing of PICs for customers in high-tech fields such as Quantum Technologies, LiDAR, Space Technologies, and Biosensors.Job DescriptionWe are...


  • Lausanne, Waadt, Schweiz Room Estate AG Vollzeit

    About Room Estate AGWe are a rapidly growing Swiss PropTech company, dedicated to making coliving possible for young and ambitious people.As a leading coliving provider in Switzerland, we offer a unique opportunity to be part of a dynamic team that is shaping the future of real estate.Job Title: Expansion Associate RomandieWe are seeking a highly motivated...