Customer Service

Vor 2 Tagen

Neuenburg, Schweiz TN Switzerland Vollzeit

Client: Interiman

Location: Neuchâtel, Switzerland

Job Category: Customer Service

Job Reference: 86538474acb2

Job Views: 11

Posted: 21.01.2025

Expiry Date: 07.03.2025

Job Description:Introduction

For a major pharmaceutical company in the Neuchâtel area, we are looking for a 12-month temporary contract for an Account Specialist, Logistics & Planning 100% - H/F. Italian / Spanish / French a plus

Responsibilities
  • Coordinate and manage patient treatment schedules with treatment and manufacturing sites.
  • Act as the main scheduling contact for assigned treatment centers, ensuring an exceptional end-to-end experience.
  • Maintain accurate patient scheduling data and manage transactional information in BMS systems.
  • Troubleshoot scheduling issues, implement solutions, and execute exception processes like product returns or replacements.
  • Provide real-time portal support and train treatment sites on scheduling processes.
  • Document customer feedback and maintain account data.
  • Participate in team meetings, escalate issues, and offer insights into account health.
  • Provide on-call support as needed and contribute to assigned projects or working groups.
Profil attendu
  • Bachelor's degree or equivalent (minimum 3 years of relevant experience).
  • Preferred background in customer service, logistics, supply chain, or related fields.
  • Strong organizational, communication, and interpersonal skills.
  • Exceptional customer service orientation with the ability to handle challenging situations.
  • Adaptable, self-motivated, and team-oriented with a global mindset.
  • Italian, C1 / Spanish B2, C1 / French a plus
Details
  • Work Location: Office-based in Boudry, Switzerland (minimum 50% on-site attendance).
  • Work Hours: Rotating shifts (7:30 AM–4:30 PM or 9:00 AM–6:00 PM).
  • On-Call: Weekend/holiday support as assigned; occasional overtime.
  • Travel: Up to 10%, limited international travel (once per year).
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