Senior Customer service
Vor 2 Tagen
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Client:Interiman
Location:Neuchatel
Job Category:Customer Service
Job Reference:85fdd146e2d2
Job Views:11
Posted:21.01.2025
Expiry Date:07.03.2025
Job Description:IntroductionOur client is a renowned company in the pharmaceutical sector based in Neuchatel. They are looking to recruit, for two temporary assignments of 12 months, a profile of :
Order Management and Coordination :
- Process customer orders, issue invoices, and manage shipping documentation.
- Ensure compliance with business and tolling rules for customers and supply sites.
- Organize and coordinate transportation between manufacturing sites, 3PLs, and customers, including import/export activities.
- Manage product returns and allocate costs to appropriate parties.
Collaboration and Stakeholder Management :
- Collaborate with Quality teams for product release, Certificates of Analysis (CoAs), and quality control procedures.
- Work with Global/Regional Supply Chain teams on product launches, allocations, and change control activities.
- Partner with external manufacturing organizations to implement new supply chain models.
- Execute SAP transactions in full compliance with regulations (GDPR, EHS, and other standards).
- SAP and other relevant computer systems a plus.
- Proven expertise in logistics, order processing, and delivering timely results with precision.
- Ability to thrive under pressure while maintaining high productivity and accuracy.
- Experience working in multinational environments and with virtual teams.
- Excellent interpersonal skills with a proven ability to build strong internal and external working relationships.
- Fluent in English (mandatory).
- Bachelor's degree in Supply Chain, Business Management, or a related field.
- Minimum of 3 years of experience in the pharma or consumer products industry within a multinational supply chain environment.
- Experience with suppliers, freight forwarders, and 3PLs in the import/export field.
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