Account Services Manager Switzerland – Customer Success, CTM
Vor 2 Tagen
Social network you want to login/join with:
Client:LHH
Location:Switzerland (Hybrid work model)
Job Category:Customer Service
Job Reference:014109cc8008
Job Views:12
Posted:21.01.2025
Expiry Date:07.03.2025
Job Description:Description
Position at LHH (Global): Account Services Manager – Customer Success, CTM & LD
The Account Services Manager role is customer-facing and sits within the Customer Success Sales organization. Primarily ensuring all agreed deliverables during the life of the contract are met on time and to the highest quality.
Reporting Relationships:- Account Services Lead
- Fluency in English
- Fluency in German
- Service multiple, sometimes complex, accounts concurrently
- First point of contact for all operational support needs for external and internal stakeholders
- Develop credibility and maintain professional relationships with key internal and external clients and account stakeholders
- Develop, foster, and maintain customer relationships to support account retention
- Ensure all deliverables and tasks are completed on time, on budget, accurately, and with high quality utilizing defined best practices and current LHH sales and marketing requirements
- Proactively use Salesforce to maintain account records, add meetings, customer contracts, and contact details
- Manage and drive communications cadence with customer/internal stakeholders
- Effectively partner and direct account team members in a matrix reporting structure
- Proactively support the retention of the account through process efficiencies and relationship management
- Use reporting and data to identify areas of weakness on assigned accounts and support efforts to remedy
- Monitor delivery quality and partner with account leaders to plan and prepare for client partner reviews, compiling account reporting including PPT presentations.
- Plan and support the implementation of multiple accounts and event management assignments
- Manage contract rollout using clear and effective communication and best practice templates
- Review of contracts to ensure account process deliverables (e.g., engagement, reporting, invoicing, and KPIs) are met
- Execute operational processes and create required documentation to implement contracts effectively
- Execute systems configuration and account setup
- Point of contact for contracts – responsible for account process KPIs and deliverables (e.g., engagement, reporting, invoicing)
- Create and maintain all relevant rollout materials; HR Toolkit / LHH Implementation guide / Referral form, etc.
- Train/advise all stakeholders (internal & external) against the rollout requirements
- Accurate implementation/customer rollout (to current Best Practice standards)
- Customer satisfaction
- Completion of QBR/APR (quarterly on annual business/partner reviews)
- Accurate maintenance of account records
- 1-3 years experience in a client-facing position within industries such as HR-Services, Education, Coaching & Consulting, Professional Services and related.
- Experience working with mid-senior management customers and sales teams
- Confident presentation in customer pitch situations
- 1-3 years experience in project management (certificate is an advantage)
- Proficient in computer/data skills including Word, Excel, PPT, Outlook, SFDC
- Fluent in English & German
- Growth opportunities within an HR Solutions global leader
- We prioritize learning to stay agile in an increasingly competitive business environment
- We foster an open-minded environment where people spark new ideas and explore alternatives
- Additional benefits including PTO, Paid Holidays, and more
- Contract Type: permanent unlimited
The world of work is ever-changing and unpredictable. Organizations are constantly fighting a battle to find and maintain their competitive advantage: their talent. To succeed, they can’t just rely on what works today; they need to be ready for what’s next.
LHH exists to help individuals, teams, and organizations find and prepare for what’s next. With integrated, end-to-end solutions that include Advisory, Professional Recruitment, Career Transition, and Learning & Talent Development, we are uniquely positioned to work together to make a positive impact on the future of every person we work with at every key career moment.
LHH is at the forefront of change to build a bigger, bolder workforce. Every day is a new day to prepare for, and we’re here to make sure the future works for everyone.
A division of the Adecco Group – the world’s leading HR solutions provider – LHH’s 8,000 colleagues and coaches work with 15,000 organizations in over 60 countries around the world. We successfully help close to 500,000 candidates enhance their careers every year. Our local expertise, global infrastructure, and industry-leading technology allow us to manage the complexity of critical workforce initiatives and the challenges of transformation. It’s why most of the Fortune Global 500 companies choose to work with us.
This is LHH. Ready for Next.
LHH is an Equal Opportunity Employer.
#J-18808-Ljbffr-
Customer Success Account Manager
Vor 6 Tagen
8038 Zürich, ZH, Schweiz Microsoft VollzeitWith over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes...
-
Customer Success Manager
vor 23 Stunden
Zürich, ZH, Schweiz Teradata VollzeitWhat You’ll Do In this role you will, own the account strategy for engagement, adoption and success planning. Manage and curate existing customer relationships leveraging strong executive relationships to drive business growth, customer value, satisfaction, and retention within the assigned accounts. Demonstrate ability to understand the customers’...
-
Customer Success Manager
vor 1 Woche
Zürich, Schweiz Adobe VollzeitOur Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...
-
Customer Success Manager
Vor 5 Tagen
Zürich, Schweiz Marketo, an Adobe Company VollzeitOur CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...
-
Customer Success Manager
Vor 5 Tagen
Zürich, Schweiz Adobe VollzeitOur CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...
-
Customer Success Manager
Vor 7 Tagen
Zürich, Schweiz Adobe VollzeitOur CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...
-
Zürich, Schweiz TN Switzerland VollzeitClient: SASLocation: Zurich, SwitzerlandJob Category: Customer SuccessJob Reference: cbd798e849deJob Views: 9Posted: 21.01.2025Expiry Date: 07.03.2025Job Description:Customer Success Renewal Specialist - HybridNice to meet you!We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into...
-
Customer Success Renewal Specialist
Vor 2 Tagen
Zürich, Schweiz SAS VollzeitCustomer Success Renewal Specialist Job Locations CH-Zurich Requisition ID 20061487 Job Category Customer Success Travel Requirements None Customer Success Renewal Specialist - Hybrid Nice to meet you! We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence -...
-
Enterprise Customer Success Manager
vor 2 Wochen
Kanton Zürich, Schweiz Beekeeper VollzeitAs a Enterprise Customer Success Manager, you will support our largest customers in effectively rolling out Beekeeper, adopting it widely across their organization, and continuously gaining business value from our products and services. **Your Responsibilities**: - Partner with customers to understand their strategic goals, priorities, and desired business...
-
Customer Success Manager
Vor 2 Tagen
Zürich, Schweiz TN Switzerland VollzeitClient:Location:ZurichJob Category:Customer ServiceJob Reference:1741ebcc43f5Job Views:10Posted:21.01.2025Expiry Date:07.03.2025Job Description:About the roleMorningstar’s products transform our high-quality data, independent research, and technological expertise into well-designed tools that serve our clients. The product management, product development,...
-
Customer Success Manager
Vor 2 Tagen
Zürich, Schweiz TN Switzerland VollzeitDu bringst einige Jahre Erfahrung in kundenorientierten Stellen mit und möchtest dich in einem modernen Technologieunternehmen kontinuierlich weiterentwickeln? Bist du bereit, etwas zu bewegen und einen spürbaren Beitrag zu unserem kommerziellen Wachstum zu leisten? Dann könnte dich diese Stelle interessieren!Als eine der grössten Firmen im digitalen...
-
Key Account Manager Switzerland, Zürich
Vor 2 Tagen
Zürich, Schweiz TN Switzerland VollzeitKey Account Manager 100% ZürichKey Mission:This role involves a strategic and operational focus, critical in shaping our department store strategy. Reporting to the corporate commercial director of ELC Switzerland, you'll manage key department store partners, with a primary focus on Manor and Globus.Lead business relationships with department store clients,...
-
Zürich, Schweiz AWS EMEA SARL (Switzerland Branch) VollzeitJob Description: Enterprise Service Manager (ESM)Would you like a career that gives you opportunities to strategically work with customers, designing and accelerating their innovation on the AWS platform? Do you like to work on a variety of projects, leading customer and partner teams to achieve tangible business outcomes?The Amazon Web Services Professional...
-
Customer Success Manager/in
Vor 2 Tagen
Zürich, Schweiz TN Switzerland VollzeitCustomer Success Manager/in (Deutsch/Französisch) 100%, ZürichZürich, SwitzerlandWir sind Houzy - die führende Schweizer Plattform für Eigentümer, die seit 2017 mit innovativen digitalen Services das Leben von Hausbesitzern einfacher macht. Wir bieten alles rund um Wohneigentum – von der Suche über Finanzierung, Versicherung und Instandhaltung bis...
-
Account Manager
Vor 2 Tagen
Zürich, Schweiz TN Switzerland VollzeitSocial network you want to login/join with:"At BMC trust is not just a word - it's a way of life!"We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day....
-
Enterprise Account Manager, Zürich
Vor 2 Tagen
Zürich, Schweiz TN Switzerland VollzeitThe OpportunityNutanix is looking for a (Swiss-) German speaking Enterprise Account Manager to join our team in Switzerland to manage a mixed account set. As an Enterprise Account Manager, you are responsible for selling Nutanix’s Products and Solutions directly to large Enterprise customers and prospects. You will also be working closely with Presales...
-
Manager, Customer Account
Vor 6 Tagen
Zürich, Schweiz gategroup VollzeitManager, Customer AccountApply locations: Chantilly, VA, USATime type: Full timePosted on: Posted 3 Days AgoJob requisition id: R0090337We’re looking for motivated, engaged people to help make everyone’s journeys better.Reporting to the General Manager for the unit, the Manager, Ops, Customer Service is responsible for supporting the operational unit...
-
Account Manager
Vor 2 Tagen
Zürich, Schweiz BMC Software, Inc. VollzeitDescription and Requirements #LI-NQ1 "At BMC trust is not just a word - it's a way of life!" We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best...
-
PC| Key Account Manager
Vor 7 Tagen
Zürich, Schweiz BYD EUROPE VollzeitThe Key Account Manager is responsible for developing the representation of the total proposition of BYD within the Direct Customer market: Key Accounts, Rental Companies, and National Leasing Companies. All in coordination and full alignment with our Partners in the distribution channel. Actively supporting by giving detailed market feedback in terms of...
-
Senior Customer Success Manager/in
Vor 6 Tagen
Zürich, Schweiz FLOWIT AG VollzeitPermanent employee, Full-time · FLOWIT AG, ZürichHast Du Lust, die Welt der Personalentwicklung zu revolutionieren?Wir sind FLOWIT, ein dynamisches Startup, das an der Schnittstelle zwischen KI, Business und Psychologie im HR-Bereich neue Massstäbe setzt. Für unser Team suchen wir eine motivierte und talentierte Persönlichkeit als "Senior Customer...
